Dealerships telling me they have no parts!

[ILikeBalloons&Cheese]

So I have been trying to get my truck in to get this front end chirp resolved on my 19 Rebel, every RAM dealer in the Denver metro is telling me they are a month or more out on repairs due to "part shortages" because of "shutdowns". I find this odd because I was able to get one of my other trucks right into the Ford dealer, order parts and have it fixed inside three days no problem. And just so we are clear, these were not normal parts stocked in house. Is this just poor planning on RAMS part or is this a common theme across the country for them?

 

[Neurobit]

So I have been trying to get my truck in to get this front end chirp resolved on my 19 Rebel, every RAM dealer in the Denver metro is telling me they are a month or more out on repairs due to "part shortages" because of "shutdowns". I find this odd because I was able to get one of my other trucks right into the Ford dealer, order parts and have it fixed inside three days no problem. And just so we are clear, these were not normal parts stocked in house. Is this just poor planning on RAMS part or is this a common theme across the country for them?

Yep. Common theme.
This has been an issue with various parts since these trucks hit dealers over two years ago. Nothing to do with shutdowns, just pi$$-poor planning on FCA's part.

 

[ILikeBalloons&Cheese]

Yep. Common theme.
This has been an issue with various parts since these trucks hit dealers over two years ago. Nothing to do with shutdowns, just pi$$-poor planning on FCA's part.

Honestly,

I don't want a truck I can't get fixed in a timely manner. I love it, it's comfortable and styled amazingly but I think it's time to go shopping. It's just been one excuse after another for several months with this truck. And the fact they don't do rentals or loaners at a lot of the dealership is just absurd. I asked one service manager today about the issue with the loner or rental he said "dunno figure something out" "we only have 6 loaners and we are over a month out so I can put you on a wait list for one"

 

[Neurobit]

Honestly,

I don't want a truck I can't get fixed in a timely manner. I love it, it's comfortable and styled amazingly but I think it's time to go shopping. It's just been one excuse after another for several months with this truck. And the fact they don't do rentals or loaners at a lot of the dealership is just absurd. I asked one service manager today about the issue with the loner or rental he said "dunno figure something out" "we only have 6 loaners and we are over a month out so I can put you on a wait list for one"

I hear ya. Very annoying since it seems to be a crapshoot. Some folks here have had to wait for weeks to get very important parts like eTorque components, etc, which is unacceptable.

Regarding rentals, you may want to try a different dealer. My dealer here in Houston has been great and I've had free rentals since I've had the truck.
While it has been in the shop more than all my other vehicles combined, at least I not had to pay for rentals. I know, still pretty sad that I've had to take my truck to the dealer over a DOZEN times in a year and a half time span, right?

 

[ILikeBalloons&Cheese]

I hear ya. Very annoying since it seems to be a crapshoot. Some folks here have had to wait for weeks to get very important parts like eTorque components, etc, which is unacceptable.

Regarding rentals, you may want to try a different dealer. My dealer here in Houston has been great and I've had free rentals since I've had the truck.
While it has been in the shop more than all my other vehicles combined, at least I not had to pay for rentals. I know, still pretty sad that I've had to take my truck to the dealer over a DOZEN times in a year and a half time span, right?

I've called every RAM dealer in the Denver metro. Nobody has rentals but they do have loaners and only 3-6 of them at a time. I asked if they would provide a rental from a rental agency and got laughed at basically.

 

[Neurobit]

I've called every RAM dealer in the Denver metro. Nobody has rentals but they do have loaners and only 3-6 of them at a time. I asked if they would provide a rental from a rental agency and got laughed at basically.

Yeah, I'd be really pi$$ed about that. Sorry to hear they're such boneheads.

 

[ILikeBalloons&Cheese]

Yeah, I'd be really pi$$ed about that. Sorry to hear they're such boneheads.

The service guy said sales might make an offer on my truck once it is brought in LOLOL. I asked him how much? He balked immediately.

 

[Biga]

I guess it depends on the parts, they only parts I had to have replaced by the dealer was the driver side mirror which came in right away. Then I had a fender bender and the body shop got OEM bumper/headlight and some other small parts next day.

 

[ILikeBalloons&Cheese]

I guess it depends on the parts, they only parts I had to have replaced by the dealer was the driver side mirror which came in right away. Then I had a fender bender and the body shop got OEM bumper/headlight and some other small parts next day.

One dealer here told me it's because we live in the mountains lol. I'm like WTF does that have to do with anything!

 

[Scram1500]

One dealer here told me it's because we live in the mountains lol. I'm like WTF does that have to do with anything!

rolls downhill. The most disappointing thing about the truck by far is the dealerships and their go pound sand attitude

 

[Downytide]

One dealer here told me it's because we live in the mountains lol. I'm like WTF does that have to do with anything!

Logistics, some regional warehouse don't keep certain parts due to planning, and for them to receive those parts, they have to wait for shipment from another warehouse which adds to a lot of time.

You may be better off calling larger dealership on coastal area for parts.

 

[ILikeBalloons&Cheese]

Logistics, some regional warehouse don't keep certain parts due to planning, and for them to receive those parts, they have to wait for shipment from another warehouse which adds to a lot of time.

You may be better off calling larger dealership on coastal area for parts.

It isn't that easy. They won't order parts until they see other Star reports that show the upgraded calipers and rattle clips, thus extending the time out even further.

 

[ILikeBalloons&Cheese]

rolls downhill. The most disappointing thing about the truck by far is the dealerships and their go pound sand attitude

That seems to be the theme with all RAM dealerships in the Denver metro area and even ones up to an hour away. If it isn't out of warranty work it seems like they don't want to entertain it.

 

[Dusty1948]

I've been to our local Tractor Supply quite a bit lately and there's a lot of inventory still unfilled. I even asked the manager if they were going out of business. She told me that truck delivery schedules have been pushed out causing delays in restocking shipments.

It could be that the issue is part specific. My dealer recently replaced the driver's side mirror for me and the part arrived in three days. I didn't think that was unreasonable.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 038492 miles.

 

[ILikeBalloons&Cheese]

I've been to our local Tractor Supply quite a bit lately and there's a lot of inventory still unfilled. I even asked the manager if they were going out of business. She told me that truck delivery schedules have been pushed out causing delays in restocking shipments.

It could be that the issue is part specific. My dealer recently replaced the driver's side mirror for me and the part arrived in three days. I didn't think that was unreasonable.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 038492 miles.

My problem is, this is a two plus year old issue and they have a fix, but none of the dealerships want to acknowledge it and claim they have no idea what's going on and then have no parts or simply don't want to order them or keep a few in stock. We are talking huge metroplex dealers, not tiny small town mom and pop dealers.

 

[Dusty1948]

My problem is, this is a two plus year old issue and they have a fix, but none of the dealerships want to acknowledge it and claim they have no idea what's going on and then have no parts or simply don't want to order them or keep a few in stock. We are talking huge metroplex dealers, not tiny small town mom and pop dealers.

What is the issue and what is the part?

Best regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 038492 miles.

 

[ILikeBalloons&Cheese]

What is the issue and what is the part?

Best regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 038492 miles.

Notorious front end chirp from out of tolerance brake calipers. I wouldn't think that getting the re-engineered calipers would be a big issue.

 

[Dusty1948]

Notorious front end chirp from out of tolerance brake calipers. I wouldn't think that getting the re-engineered calipers would be a big issue.

I was expecting to find these on national backorder, but 68417552AC (right) and 68417553AC (left) are available at the Cleveland depot. These would not be considered dealer stock at this time, so no surprise nobody in your area had them on the shelf.

Best regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 038492 miles.

 

[ILikeBalloons&Cheese]

I was expecting to find these on national backorder, but 68417552AC (right) and 68417553AC (left) are available at the Cleveland depot. These would not be considered dealer stock at this time, so no surprise nobody in your area had them on the shelf.

Best regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 038492 miles.

Are these considered the re-engineered ones with the updated rattle clips?

 

[Neurobit]

I was expecting to find these on national backorder, but 68417552AC (right) and 68417553AC (left) are available at the Cleveland depot. These would not be considered dealer stock at this time, so no surprise nobody in your area had them on the shelf.

Best regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 038492 miles.

Very helpful! Thank you sir.