WildWildWest
Active Member
Looking for suggested ways to report a dealer that refuses work.
This has now happened twice to me at the local dealer.
First, was they turned my truck away after having it for 6 days, concluding that they aren’t going to work on it because it’s “aftermarket”.
I moved on from this one because the truck is no longer in warranty.
I took my wife’s Jeep in, because it is under warranty, figured I would have better luck here.
Just received a call from the Service Manager and even though my vehicle was a drop off, expected to be a couple days before they could look at it, I got a call 24 hours after drop off.
He stated they eliminated all possibility of external concerns and it was likely a transmission or torque converter. Then, ironically his only driveline guy is going to be out a couple weeks and advised me to take it elsewhere due to this. I asked if I could reschedule and he steered me away from this.
I’m getting a strong sense of this guy is choosing what they want to work on.
Thoughts and or guidance? Thanks in advance!
This has now happened twice to me at the local dealer.
First, was they turned my truck away after having it for 6 days, concluding that they aren’t going to work on it because it’s “aftermarket”.
I moved on from this one because the truck is no longer in warranty.
I took my wife’s Jeep in, because it is under warranty, figured I would have better luck here.
Just received a call from the Service Manager and even though my vehicle was a drop off, expected to be a couple days before they could look at it, I got a call 24 hours after drop off.
He stated they eliminated all possibility of external concerns and it was likely a transmission or torque converter. Then, ironically his only driveline guy is going to be out a couple weeks and advised me to take it elsewhere due to this. I asked if I could reschedule and he steered me away from this.
I’m getting a strong sense of this guy is choosing what they want to work on.
Thoughts and or guidance? Thanks in advance!