Dealer avoiding price confirmation?

[Cupped_up]

I ordered a 1500 4 weeks ago at 20% off with a breakdown of the price including CURRENT incentives at time of order. He said this should give me an idea of what I’ll be paying although he cannot lock them in. I emailed him later telling him I wouldn’t pay over the price we discussed and he called me and agreed the price discussed would be what I pay and if incentives decrease he will do what he needs to get it down.
I emailed him last week asking him about the status of the truck as well as confirming the price (to get it in writing) and he answered the question regarding the order status but not the price question. I Emailed him yet again, to confirm the price agreement and he never responded. Does it seem like he’s trying to avoid putting it in writing ? Or am I over thinking this? Should I call him and tell him I’d like it in writing? He’s making me nervous that he keeps avoiding the question. I have a $500 refundable deposit paid.

 

[BNeal]

When I ordered my Ram, I told the dealer that I wanted an itemized out the door price in writing. He pushed back with a bunch of bs, but I insisted or told him no deal. Once he gave in, I found window etching and bed cover that I didn't ask for. I told him to remove them and that I didn't want them. He indicated they always do the window etching for security purposes. I then told him that I will not pay for that, and if they want to etch, it will be on their dime. He gave in, I got it all in writing, but with no guarantees on what rebates if any would be available when I took delivery, which I understand and agreed to. You need to be forceful and tell the dealer, no itemized OTD in writing - no deal. I almost guarantee they're backloading something on you.

 

[Richard320]

I almost guarantee they're backloading something on you.

Most definitely. They're counting on you being so excited that your truck finally arrived that you'll knuckle under and pay for the dealer add-ons.

 

[Neurobit]

When I ordered my Ram, I told the dealer that I wanted an itemized out the door price in writing. He pushed back with a bunch of bs, but I insisted or told him no deal. Once he gave in, I found window etching and bed cover that I didn't ask for. I told him to remove them and that I didn't want them. He indicated they always do the window etching for security purposes. I then told him that I will not pay for that, and if they want to etch, it will be on their dime. He gave in, I got it all in writing, but with no guarantees on what rebates if any would be available when I took delivery, which I understand and agreed to. You need to be forceful and tell the dealer, no itemized OTD in writing - no deal. I almost guarantee they're backloading something on you.

I always do that also. If they don't like it, I walk.

 

[mikeru82]

If it's not documented, it didn't happen. They can and and will tell you anything they think you want to hear. But if you tell them you want it in writing they'll usually start singing a different tune. Never take a sales rep's word for anything. Always get it in writing.

 

[Neurobit]

If it's not documented, it didn't happen. They can and and will tell you anything they think you want to hear. But if you tell them you want it in writing they'll usually start singing a different tune. Never take a sales rep's word for anything. Always get it in writing.

100% correct.

 

[Cupped_up]

Got ahold of him via phone and asked him to give me the agreed upon price in writing. He agreed and sent it over. Thanks

 

[KCViper]

^^^Glad you got it in writing. Never do a deal without getting the general terms written down!

 

[mikeru82]

Got ahold of him via phone and asked him to give me the agreed upon price in writing. He agreed and sent it over. Thanks

I'm happy to hear that they were willing to commit to what they said.

 

[Cupped_up]

I ordered 3/10 and ram chat told me today that parts have been gathered and will be scheduled for build shortly. Hopefully that’s the next step!

 

[Hydroblueguy]

I ordered a 1500 4 weeks ago at 20% off with a breakdown of the price including CURRENT incentives at time of order. He said this should give me an idea of what I’ll be paying although he cannot lock them in. I emailed him later telling him I wouldn’t pay over the price we discussed and he called me and agreed the price discussed would be what I pay and if incentives decrease he will do what he needs to get it down.
I emailed him last week asking him about the status of the truck as well as confirming the price (to get it in writing) and he answered the question regarding the order status but not the price question. I Emailed him yet again, to confirm the price agreement and he never responded. Does it seem like he’s trying to avoid putting it in writing ? Or am I over thinking this? Should I call him and tell him I’d like it in writing? He’s making me nervous that he keeps avoiding the question. I have a $500 refundable deposit paid.

Always have the deal in writing before agreeing to anything or putting any kind of deposit down!

 

[Hydroblueguy]

Always have the deal in writing before agreeing to anything or putting any kind of deposit down!

I’ve dealt with a few hundred dealers through the years, I’ve walked away many times! I can tell you less then 10% of dealers are honest or have the customers best interest! This is a crossed the board , ram, Chevy, Ford, Honda, Toyota all the same games! Good luck!