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Curiosity on a warranty repair contacted a dealer about

THT

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So, here is the deal.
Month old purchase - Ram 1500 Limited with all the bells and whistles (upgrade/trade from 2015 model Limited), 2,000 miles.

The week after purchase, I returned to the selling dealer with a water and wind leak in the pano roof. They looked at it, cleaned it up, ordered a seal said would take about an hour to replace.

Took in a week and a half later on way to a jobsite (after telling the salesman that I was coming two days earlier), they were slammed, said couldn't get me in, I told the advisor that the service manager told me that it was a new delivery issue and that they could work me in. 4 hours later, they give me a Jeep to drive so I could go to work with the statement "we are so sorry. He has the new seal in but can't figure out how to get it all back together. It will be ready when you come back through later (keep in mind, dealer is 75 miles from my home, and was over 40 from the job site I was working at)." Pick up the truck at 7 p.m. Drive less than 2 miles down the road and hear "hisssssssss" coming through the pano roof at the corner just like it had been doing previous. When I got home and in the light of my garage, I took pictures of the seal that was not even seated properly and sticking up above the back of the pano and emailed to the dealership. No response except when they sent the text message asking me to give them a thumbs up on survey. Some words were exchanged and the service writer asked me to bring it back in again. This would make the third trip in a matter of three weeks of ownership at 75 miles one-way. I told her I would have to get back to her.

Talked to FCA through social media and they wanted to assign me a case with an in-house adviser when I take it back. I told them I wasn't sure I had confidence in that dealer, they said could take anywhere. So, yesterday, I put a few hundred miles on the truck on interstate and on the way home I inherit the well documented brake squeal. I shared that info with the FCA social media specialist. She documented that as well.

Reached out to a more local dealer that has done work for me before and I was pleased. Explained the situation. They were gun shy to work on it at all being that it is only a month old now. When they called me back after looking up the VIN, I was told I could bring it in. I offered the information found here on TSBs on the brakes and Star Cases as well. He said "we will find them...but do me a favor and don't tell FCA that you are bringing the truck in yet. Let us work on it first."

Any thoughts on why they would suggest that?
 

Porkroll

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I don’t know why they would suggest that, but I wonder if they have people monitoring these forums?


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Lize

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I don't know about Ram but certainly with Nissan the dealers have to get a final sign off before they undertake warranty work even though they've been in communication about it, perhaps its just a bit of red tape that needed finalising and he was helping you out by doing it a bit quicker.
 

THT

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I don’t know why they would suggest that, but I wonder if they have people monitoring these forums?


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I know FCA does. But I didn’t list the dealer info.
 

THT

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Well, after being at the second dealer for 8 days, I picked it up. They pacified me on the brake squeal by replacing the rear brakes per the TSB.

But, they didn’t and won’t touch the sunroof seal because of the botched job that the original dealer did.

Advice was to call the original dealer service manager (which I’ve done and left two messages). I reached out to my salesman. Told him how unhappy I am. He shared with the owner and she said “just bring it in and we will get it fixed.” They are supposed to give me a rental. Problem is that I work out of my truck and the previous rental wouldn’t hold my tools.

My confidence is not high in the original dealer since the guy didn’t know how to put the truck back together as well as the botched job that took 8 hours that is listed on service ticket as 2.

So frustrated with this purchase right now. BDB69BA7-6DB3-48CA-B148-3F336782B832.jpeg 5A09836D-4888-4611-8B72-9B7FEF45E6B5.jpeg BDB69BA7-6DB3-48CA-B148-3F336782B832.jpeg 96909A0B-0E4B-49F3-96C0-FD6D06FB0AAC.jpeg 5A09836D-4888-4611-8B72-9B7FEF45E6B5.jpeg 1B426752-4061-4B4F-BF8B-44879F2A095F.jpeg
 

Willwork4truck

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Darn, that is a problem for sure. Just hope you dont get leakage. Glad your brakes got done though.
 

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