Bought New Ram - Found Missing Chunk of Paint on Roof Afterwards!

[Sculder_4]

So last Friday, I bought my new 2019 Ram Longhorn 4x4 with the Off road Package and 12" Nav. Got a great deal on it, ($44,226. before taxes, reg,etc). I knew that it must have been sitting on the lot for a while before I bought it (the build date was 6/18 so a full year!), but overall the truck was exactly what I was looking for - it had all the packages I wanted for a great price.

I've been driving it all the weekend - loving it. And then I decide to get into my bed to look into replacing the halogen lights on the back of the cab (only lights that aren't LED?) and I see it.... a big gap, about 1/4" wide, 2 1/2" in length, of missing paint.




I also found a couple of dings between the driver window and windshield too - They are hard to see and I mistook them for reflection at first.



The truck was never fully detailed when I got it due to a thunderstorm, so now that it's cleaned been up a bit, I'm seeing all kinds of tiny scratches here and there (none really visible to the casual driver, excuse my OCD)

The dealer is going to pick it up tomorrow from my workplace to repair these... but here's the thing - he says it will only take a day.... Shouldn't paint repairs take longer than that? I'm worried that they are just going to slap some nail polish on it and call it a day... I still love the truck... at the end of the day, it is an off-road truck and it will eventually get dinged up and scratched... It's just that *I* wanted to be the one to do the scratching. It certainly has knocked some wind out of my satisfaction sail.

What would you do in this position? Any of you ever been in this situation before? Any suggestions?

 

[cra1g]

Maybe they just don't realize how bad the roof is. They might think they can do some PDR and paint correction in a day, but I would expect the roof to take longer.

 

[Patsy1099]

It’s going to take longer than a day IMO for the paint/sanding/clear coat on the roof scratch. Dings are easy. Really sucks though on a new car. They should be doing something else besides repairing this to make things right. Something like an extended warranty, oil changes, bed cover, etc. My two cents. Also..

Make sure you go file for this additional rebate. Seems like they have been having problems with vin numbers being in the system so you have to call them so they send you the actual app. Do it within 60 days of purchase. Many of us have already received our checks. No strings attached.

The only qualification is that “someone in your household” must have a non-FCA vehicle.

https://5thgenrams.com/community/threads/update-250-rebate-on-all-new-rams.5648/

Direct link to form (you DO NOT have to have Allstate insurance):

https://www.allstate.bonusdrive.com/Content/Bonus_Drive_Form_With_Survey_Allstate.pdf

 

[Sculder_4]

I brought it back to the dealer the same day I noticed and showed the Sales Manager - who took a look at it and basically said he's seen worse and his guys can fix it up. I asked if they would make it good as new, and he said they'd do the best they can. I guess I'll just have to take his word for it.

Oh and they also called me up a couple hours ago to say they can't do it tomorrow because they are getting new paint guys and they won't be able to until next Thursday. That seems odd...

I would like for them to offer something for my troubles.. but I just don't know how. All the agreements have already been signed and I guess they aren't really obligated to fix the cosmetics? They did have me sign a paper that said I had inspected the truck and found nothing wrong with it, but that was before I noticed these thing.

Thanks for the rebate tip - I believe I qualify.

 

[Jtr]

That's a heck of a deal on that truck man. How many miles did they have on it when you picked it up?

 

[Sculder_4]

340 miles on it. Maybe a little on the higher end - it certainly got test driven a bit - but I think the price justified it.

May have lost a bit on the trade though - I had an 17' Audi A4 Prestige. Trade value on KBB was 27-28K. They originally offered me 20K trade but I talked them up to 25K

Also told them I wasn't falling for the "3k" in accessories bit - They gave me that at cost $299 (lifetime tint, wheel locks, something else, i can't remember).

I feel like I made out pretty well. That gash on the roof makes be feel less proud of the deal, though - clearly, I need to work on my inspection skills.

That's a heck of a deal on that truck man. How many miles did they have on it when you picked it up?