Biggiehorn
Ram Guru
Appreciate it. Yeah they told me they were out of personal loaners and their vendor, was also out of vehicles. So I wouldn’t say they flat out denied me the first two times, but I do think they could have done a little more to source a vehicle sooner given the delay on my truck. My wife has been on maternity leave so I’ve been using her car the last few weeks and didn’t really need a loaner either, but I’d much rather put mileage on a rental than my wife’s car. I picked up the loaner today and while I was down there my service advisor told me they were able to source the part I was waiting on from somewhere in New Jersey, and they had it overnighted to my dealer. They confirmed it arrived this afternoon. The service advisor told me that although the original part they found was marked as shipped by the sender, it was never physically shipped because they didn’t have it either. So not entirely my dealer’s fault there, but it still baffles me that it took them nearly three weeks to figure that out. Not sure how that even happens to begin with. All that said, I’m hopeful to have my truck back in the next couple of days if everything goes as planned but after all of this, I’ve definitely learned not to get my hopes up lol.Sad to hear this. Ridiculous how they waited after two requests for a loaner to approve. Begs me to wonder, my truck is “scheduled” to be finished tomorrow, yet, when my service advisor updated me today, she offered a loaner. I’m good, cuz I got another vehicle, but offer a rental for a day or so…good customer service, or a set up? Jus saying…
Kudos on you for your patience. If not for my 2nd car, I’d be all snapped, but that’s just me. good luck brother.