Battery replaced at 30k miles after dealership said it was good..

[kenthorkveen]

So my wife went out of town for Thanksgiving, and within 2 days of being at her parents house, she went out to start the truck, and it wouldn't start at all.. With me being a truck driver, I couldn't really do much other than call the closet dealership, and see what they can do because it was still under warranty.. They told me that they could check it the next morning as soon as they got in.. So I had my wife's dad jump start the truck, and bring it to the dealership..

The dealership put the battery on the tester, and the results told them to put it on the charger because the volts where very low.. after the battery was charged, the battery tester said the battery was good, and they ran a draw test to see if the truck had a parasitic draw, and that came back good.. My truck was at the dealership for 2 days because the dealership lied about getting my truck in the "next morning".. They started on it a couple hours before they closed the day after they got it.. Even if the battery tested bad, they didn't have the battery in stock, so they would've had order it from a Warehouse.. Not only did they lied to me, they lost the positive terminal cover for the battery, and didn't say a word about it..

So the morning after she got it back from the dealership, My wife traveled back home 400 miles without a problem.. Then the second day of being home, the battery is dead once again..

Now I should say that the truck never sits for more than 2 days without being drove.. And its our only vehicle..

I called the dealership that we always get our truck serviced at, and they told me it was going to be a week before they could take a look at it.. so I called other dealers in the area, and it was the same story.. So I took matters into my own hands, and had the battery tested, and replaced on my own dime to see if that was the problem.. the test came back with 0CCA by the way..

A week later, and I haven't had a single problem..

I'm making this post just in case someone else has the same problem in the future, and for me to vent a little bit about the dealership.. it's not the first time I've dealt with that service department, and got lied too..

 

[Dookie]

I would try and get reimbursed under warranty, may take some doing and be a while, but worth a shot. Take it up with RamCares on here, may get your money back on a pretty expensive battery.
Glad all is well now

 

[TNRamGuy]

Call them out,what dealer?

 

[kenthorkveen]

I would try and get reimbursed under warranty, may take some doing and be a while, but worth a shot. Take it up with RamCares on here, may get your money back on a pretty expensive battery.
Glad all is well now

If they show up on my post, I'll take it up with them.. but the cost doesn't bother me.. it was between my wife getting a rental car for 2 weeks and I'd have to cover a week of the cost, or spend the money on a battery to see if that was the issue.. and the battery was the cheaper option..

 

[kenthorkveen]

I would try and get reimbursed under warranty, may take some doing and be a while, but worth a shot. Take it up with RamCares on here, may get your money back on a pretty expensive battery.
Glad all is well now

If they show up on my post, I'll take it up with them.. but the cost doesn't bother me.. it was between my wife getting a rental car for 2 weeks and I'd have to cover a week of the cost, or spend the money on a battery to see if that was the issue.. and the battery was the cheaper option

Call them out,what dealer?

Tallassee Chrysler Dodge Jeep Ram in Tallassee, Al.. it's in the middle of nowhere..

 

[TNRamGuy]

Word of mouth knows no borders, Brigham Gill cdjr outside of Boston sucks. Planet is great, and just 10 miles away

 

[Scram1500]

Do you still have the old battery? I might make more of a point if it went through the front window of the dealership

 

[TNRamGuy]

Do you still have the old battery? I might make more of a point if it went through the front window of the dealership

If you are in Chicago or LA, it would not be noticeable

 

[bigdodge]

So my wife went out of town for Thanksgiving, and within 2 days of being at her parents house, she went out to start the truck, and it wouldn't start at all.. With me being a truck driver, I couldn't really do much other than call the closet dealership, and see what they can do because it was still under warranty.. They told me that they could check it the next morning as soon as they got in.. So I had my wife's dad jump start the truck, and bring it to the dealership..

The dealership put the battery on the tester, and the results told them to put it on the charger because the volts where very low.. after the battery was charged, the battery tester said the battery was good, and they ran a draw test to see if the truck had a parasitic draw, and that came back good.. My truck was at the dealership for 2 days because the dealership lied about getting my truck in the "next morning".. They started on it a couple hours before they closed the day after they got it.. Even if the battery tested bad, they didn't have the battery in stock, so they would've had order it from a Warehouse.. Not only did they lied to me, they lost the positive terminal cover for the battery, and didn't say a word about it..

So the morning after she got it back from the dealership, My wife traveled back home 400 miles without a problem.. Then the second day of being home, the battery is dead once again..

Now I should say that the truck never sits for more than 2 days without being drove.. And its our only vehicle..

I called the dealership that we always get our truck serviced at, and they told me it was going to be a week before they could take a look at it.. so I called other dealers in the area, and it was the same story.. So I took matters into my own hands, and had the battery tested, and replaced on my own dime to see if that was the problem.. the test came back with 0CCA by the way..

A week later, and I haven't had a single problem..

I'm making this post just in case someone else has the same problem in the future, and for me to vent a little bit about the dealership.. it's not the first time I've dealt with that service department, and got lied too..

there are several posts here about the same battery issue you posted about

this is nothing new

these new electronics need to "see" a fully charged battery to keep working

you don't by any chance have the etorque do you ?

 

[kenthorkveen]

there are several posts here about the same battery issue you posted about

this is nothing new

these new electronics need to "see" a fully charged battery to keep working

you don't by any chance have the etorque do you ?

It's a regular 5.7 hemi.. non etorque.. And trust me, I have a lot of knowledge on the mechanical side of things.. but the reason I made this post is because the dealership said the battery was still good when it wasn't.. that's why I took matters into my own hands and had the battery replaced after it died again..

 

[bigdodge]

It's a regular 5.7 hemi.. non etorque.. And trust me, I have a lot of knowledge on the mechanical side of things.. but the reason I made this post is because the dealership said the battery was still good when it wasn't.. that's why I took matters into my own hands and had the battery replaced after it died again..

the other posts have said the exact same thing "dealer said battery ok"

when the replaced battery everything was OK


most all car factories used the crappiest battery they can buy.

my 2014 honda have a battery die in a year

 

[kenthorkveen]

the other posts have said the exact same thing "dealer said battery ok"

when the replaced battery everything was OK


most all car factories used the crappiest battery they can buy.

my 2014 honda have a battery die in a year

That's true.. I figured I'd take it to the dealership and let them do the test, and see what happens.. they did the job as they are taught to do per warranty.. the problem I had was the lies that I got from the service department.. this isn't the first time that they have lied to me about doing the job in the time that was said.. not only that, they didn't even put back on the positive post cover on the battery.. I may be crying over nothing, but this isn't the first time having problems out of this service department.. luckily, the dealership's I live around are very upfront, honest, and own up to their mistakes when they happen.. but when my wife goes out of town to go see her parents, and something goes wrong, I have no option to go to that said dealership..

 

[mikeru82]

You made the right choice in just replacing it yourself. I'd have done the same thing. Unless you enjoy doing it, the amount of time it can take, and stress that dealing with a crappy service department can cause, far exceeds the cost of a new battery.

 

[photog0611]

So my wife went out of town for Thanksgiving, and within 2 days of being at her parents house, she went out to start the truck, and it wouldn't start at all.. With me being a truck driver, I couldn't really do much other than call the closet dealership, and see what they can do because it was still under warranty.. They told me that they could check it the next morning as soon as they got in.. So I had my wife's dad jump start the truck, and bring it to the dealership..

The dealership put the battery on the tester, and the results told them to put it on the charger because the volts where very low.. after the battery was charged, the battery tester said the battery was good, and they ran a draw test to see if the truck had a parasitic draw, and that came back good.. My truck was at the dealership for 2 days because the dealership lied about getting my truck in the "next morning".. They started on it a couple hours before they closed the day after they got it.. Even if the battery tested bad, they didn't have the battery in stock, so they would've had order it from a Warehouse.. Not only did they lied to me, they lost the positive terminal cover for the battery, and didn't say a word about it..

So the morning after she got it back from the dealership, My wife traveled back home 400 miles without a problem.. Then the second day of being home, the battery is dead once again..

Now I should say that the truck never sits for more than 2 days without being drove.. And its our only vehicle..

I called the dealership that we always get our truck serviced at, and they told me it was going to be a week before they could take a look at it.. so I called other dealers in the area, and it was the same story.. So I took matters into my own hands, and had the battery tested, and replaced on my own dime to see if that was the problem.. the test came back with 0CCA by the way..

A week later, and I haven't had a single problem..

I'm making this post just in case someone else has the same problem in the future, and for me to vent a little bit about the dealership.. it's not the first time I've dealt with that service department, and got lied too..

I agree it's all about the dealership that works on your problem and that some publicity as to which ones are good and which are bad may help others who encounter this all-too-common problem with the oem batteries. I had a similar experience with my 2021 1500 Liimited. Here in Colo, the Silverthorne CDJR dealership - well let's just say I won't let them work on my single speed bicycle, much less a $50K RAM 2500. Castle Rock CDJR did a professional job diagnosing and replacing a bad battery. THE OEM batteries are garbage and only some of the CDJR dealers are capable of dealing with that.

Sent from my SM-G973U using Tapatalk

 

[cevans6318]

I work in service at the dealer, not dodge, but I don't understand the issue with dealers not getting people in for a week or more. My dealer takes anything in at anytime. A small battery issue can easily be a waiter scenerio. Even if you come in as soon as the dealer opens or 2 hrs before they close, they should be able to get you in as a waiter. Different when you have various complaints but if just a battery issue, shouldn't take weeks for a dealer to get you in.

 

[cevans6318]

So my wife went out of town for Thanksgiving, and within 2 days of being at her parents house, she went out to start the truck, and it wouldn't start at all.. With me being a truck driver, I couldn't really do much other than call the closet dealership, and see what they can do because it was still under warranty.. They told me that they could check it the next morning as soon as they got in.. So I had my wife's dad jump start the truck, and bring it to the dealership..

The dealership put the battery on the tester, and the results told them to put it on the charger because the volts where very low.. after the battery was charged, the battery tester said the battery was good, and they ran a draw test to see if the truck had a parasitic draw, and that came back good.. My truck was at the dealership for 2 days because the dealership lied about getting my truck in the "next morning".. They started on it a couple hours before they closed the day after they got it.. Even if the battery tested bad, they didn't have the battery in stock, so they would've had order it from a Warehouse.. Not only did they lied to me, they lost the positive terminal cover for the battery, and didn't say a word about it..

So the morning after she got it back from the dealership, My wife traveled back home 400 miles without a problem.. Then the second day of being home, the battery is dead once again..

Now I should say that the truck never sits for more than 2 days without being drove.. And its our only vehicle..

I called the dealership that we always get our truck serviced at, and they told me it was going to be a week before they could take a look at it.. so I called other dealers in the area, and it was the same story.. So I took matters into my own hands, and had the battery tested, and replaced on my own dime to see if that was the problem.. the test came back with 0CCA by the way..

A week later, and I haven't had a single problem..

I'm making this post just in case someone else has the same problem in the future, and for me to vent a little bit about the dealership.. it's not the first time I've dealt with that service department, and got lied too..

Its not that you got lied too, dealer was probably just busy. sometimes warranty dictates whether dealers can just start throwing batteries at the vehicle. Not sure how dodge is with that stuff but I work for Mercedes and new vehicles have battery tests in the diagnostic unit that won't let you replace the battery if it tests good. if your car leaves and has the same issue and returns, you address it then.

 

[cevans6318]

I agree it's all about the dealership that works on your problem and that some publicity as to which ones are good and which are bad may help others who encounter this all-too-common problem with the oem batteries. I had a similar experience with my 2021 1500 Liimited. Here in Colo, the Silverthorne CDJR dealership - well let's just say I won't let them work on my single speed bicycle, much less a $50K RAM 2500. Castle Rock CDJR did a professional job diagnosing and replacing a bad battery. THE OEM batteries are garbage and only some of the CDJR dealers are capable of dealing with that.

Sent from my SM-G973U using Tapatalk

That it how I am. very hesitant to take my truck in. I see the work some techs do and I feel sorry for the customer. I am hesitant to take my truck in and I have a water leak already in my 21. Trying to diagnosis it myself and if its something minor, Ill fix it myself.