Of course I have. First, they said would be shipped out soon after I ordered it, then it was COVID-19 shutdown, after that they couldn't find all of my orders as I also ordered a catch can, they wanted to charge me again so I had to go and look up receipts and related emails. The latest from them is that it'll ship this week, who knows how true that is. What's frustrating is that they do not have any communication from their end, it's always me reaching out to them. I had no idea they had shut down due to COVID until I emailed them. This was after I had received other items from vendors in Canada, so I wanted to see what was going on with this order.
I get it that their busy and stuff happens, but you should not let your customer keep guessing where their stuff is and not keep track of what's been ordered. Communication is key to keeping people happy and it doesn't take a lot of work from their end to make sure we're all in the loop.
Jose