2019s and 2020s (and some 2021s if I remember right) had poor A/C performance from the factory very frequently. Turns out, it was due to a badly designed HVAC system in the dash. There was a TSB for it, involved replacing the entire HVAC box in the dash, pretty involved (labor) fix.
Some 2019 and 2020 owners (me included back when I had my 2020 Limited) installed a check valve in the heater line to the cab, reducing coolant flow in the summer to help boost A/C performance and opening it up in the winter to allow better heat.
If memory serves, late 2021s and newer had the redesigned box from the factory, hence much fewer issues for them.