I'm sure it's not their primary duty. It's a small company with only a handful of employees. Maybe you should reach out and offer your vast business experience to help him out. Seems you would be a wealth of knowledge for him
I already have a job and he wouldn't be able to afford me.
If he wants to get business from the forums he can assign someone to spend 30-60 minutes each morning to go over requests and emails\messages if he wanted. It's not hard.
I believe they are a drop shipping company based upon the large amount of OEM parts they can aquire, so they should already have the IT know how to figure it out.
Obviously if they aren't getting enough business to warranted paying someone $30 a day to spend an hour looking at emails then it's not worth it, and just take yourself off from the internet, and there is nothing wrong with that a lot of small businesses don't bother with the online front.
They did seem like nice folks the couple of times I was able to get in contact with them.