A nice customer follow-up gift

[Barney556180]

I received a Mopar touch up paint for my new Laramie. Not sure how many dealers do this, but this is a very nice customer follow-up.

Don’s Auto Clinic in Cadillac MI goes the extra in customer service, before the sale and after.

 

[PorBoy]

Lol the only thing I received is what I haggled for in the buying process.

 

[George Bednar]

I received one from Sam Lemans in Morton Illinois about 2 weeks after I took picked up my Limited.

 

[2019REBEL]

I had them throw both colors in when I got mine.

 

[Gearwhine]

I also received a touch-up paint stick for mine from Brandon Dodge in Colorado. Nicest touch up paint I've ever used. Great match, with clear coat built into the stick. I've used it quite extensively already..... :/

 

[danielle2019]

As a company, my bro and I bought our two near identical 19 Laramie 4x4’s with one check, each got a ball cap and backpack with the Ram logo on them, and a Yeti with the dealer logo.

...had to pay for touch up paint.

 

[yellowboy]

It's the least a dealership should do and they always try and do the least............................

 

[Barney556180]

My theory is that rural smaller markets are heavily repeat-customer oriented, whereas dealers in larger metros have much more regional customer base and so less emphasis on repeats.

My dealer definitely wants and depends on my return business, and puts effort to build relationships accordingly. I prefer smaller dealers where quite a few folks know me by name.

All in all, much less stressful than the big “volume dealers.”