2022 ram limited 12 inches screen keep went black

[liq001]

Hello guys,

My 2022 limited truck with 12 inches screen keep went to black. I have the newest software. Do you guys have the same issue? Any fix? So annoying, when goes black, no Navi, no radio, no back up camera.

Best
Lee

 

[djevox]

I’ve had it happen a handful of times. Eventually I noticed that it always happened when I left my phone plugged into the usb port and shut the truck off, or if I remove the phone and left the truck on. At first I would shut the truck off and let it sit for about five minutes then restart (with phone unplugged). Eventually I realize I can just disconnect the phone and then hold the power button until the screen shows the opening Ram splash screen.

There’s a possibility this could happen through Bluetooth wireless connectivity also, but I’ve never tried to re-create the issue when the phone was connected with Bluetooth/wireless carplay.

 

[liq001]

I’ve had it happen a handful of times. Eventually I noticed that it always happened when I left my phone plugged into the usb port and shut the truck off, or if I remove the phone and left the truck on. At first I would shut the truck off and let it sit for about five minutes then restart (with phone unplugged). Eventually I realize I can just disconnect the phone and then hold the power button until the screen shows the opening Ram splash screen.

There’s a possibility this could happen through Bluetooth wireless connectivity also, but I’ve never tried to re-create the issue when the phone was connected with Bluetooth/wireless carplay.

Have you ever take it to your dealer and take a look at it? Mine just happens randomly and high frequency. Almost everyday, my dealer said a new screen replacement is needed, only screen not the head unit. But I think the screen just work fine, it must be some software issue, even if I get a new screen installed, black screen might still happen.

 

[liq001]

Any ideas maybe from your dealer?

 

[djevox]

Have you ever take it to your dealer and take a look at it? Mine just happens randomly and high frequency. Almost everyday, my dealer said a new screen replacement is needed, only screen not the head unit. But I think the screen just work fine, it must be some software issue, even if I get a new screen installed, black screen might still happen.

I’m not planning on going to the dealer until it is happening enough that they can reproduce it on command.

 

[liq001]

I’m not planning on going to the dealer until it is happening enough that they can reproduce it on command.

Ok, mine just happens too frequently.