Alex5737
Active Member
- Joined
- Sep 21, 2019
- Messages
- 69
- Reaction score
- 22
I purchased my truck back in 2019. Absolutely loved the truck but I noticed the gauges and infotainment screen would turn on for a few seconds on its own while parked.
I brought it to the attention of the service writer when I brought her in for the first service. He stated it was “Normal”. Said the truck was probably downloading software or XM radio was.
I notice the problem is getting worse and my battery is drained. I take her in and they tell me I have a bad battery and that is the reason for the infotainment center flashing on and off.
Battery replaced but the problem persist. I take her back in three more times. They replaced the infotainment center, gauge cluster, and something else all taking well over a month combined. All the while without a loaner I might add.
I am currently going through the buy back process and now they want to ding me on the amount they are willing to return to me because they are saying I never brought the problem to their attention when the truck was new. I did and was told it was normal.
Currently hey have agreed to buy back the truck but are refusing to pay for the oem Mopar 2” lift kit I bought from a dealer and had installed at a dealer. They are also refusing to pay for the Linex bed liner I had sprayed on and are not willing to give me a full refund. My truck has less than 20k miles and I am extremely disappointed with the customer service. This was my second Ram and thought I was Brand loyal, unfortunately they are not being customer loyal.
I have been negotiating myself for what I believe is right. I advised the buy back agent I would make this post and add a video to you tube of my possessed truck. I have recently discovered this is an ongoing issues with these trucks and it is a problem they are aware of. Doing the right thing seems like it would be easy.
If anybody is considering these trucks be aware of what appears to be a well known and documented issue with these trucks. Frustrated that they feel this is a me problem when clearly it is a them problem.
I will keep you all posted on if they continue to bully the customer or do the right thing.
I brought it to the attention of the service writer when I brought her in for the first service. He stated it was “Normal”. Said the truck was probably downloading software or XM radio was.
I notice the problem is getting worse and my battery is drained. I take her in and they tell me I have a bad battery and that is the reason for the infotainment center flashing on and off.
Battery replaced but the problem persist. I take her back in three more times. They replaced the infotainment center, gauge cluster, and something else all taking well over a month combined. All the while without a loaner I might add.
I am currently going through the buy back process and now they want to ding me on the amount they are willing to return to me because they are saying I never brought the problem to their attention when the truck was new. I did and was told it was normal.
Currently hey have agreed to buy back the truck but are refusing to pay for the oem Mopar 2” lift kit I bought from a dealer and had installed at a dealer. They are also refusing to pay for the Linex bed liner I had sprayed on and are not willing to give me a full refund. My truck has less than 20k miles and I am extremely disappointed with the customer service. This was my second Ram and thought I was Brand loyal, unfortunately they are not being customer loyal.
I have been negotiating myself for what I believe is right. I advised the buy back agent I would make this post and add a video to you tube of my possessed truck. I have recently discovered this is an ongoing issues with these trucks and it is a problem they are aware of. Doing the right thing seems like it would be easy.
If anybody is considering these trucks be aware of what appears to be a well known and documented issue with these trucks. Frustrated that they feel this is a me problem when clearly it is a them problem.
I will keep you all posted on if they continue to bully the customer or do the right thing.
