2019 Limited 12" Volume Missing

[RAM309702]

Strange issue want to see if anyone else ran into this. About 45 days ago RAM did a recall and upgraded firmware on stereo. It worked fine but about 2 weeks ago I lost all volume. Here is what is happening and how I can fix it, but RAM dealership is not sure what to do. Maybe someone here knows?

- I start up truck and no audio on speakers
- If I change input to anything at all, XM, AM, FM, Blue Tooth, no audio will play
- If I try to turn the volume up or down, the volume display doesn't even show up on the screen
- Turning car off/letting sit over night does nothing
- If I go into audio settings and equalizer and adjust bass or anything, it resets immediately after I change the setting

However, if I hook my iPhone up to the vehicle through Car Play, and then do "Hey Siri, call John" and the call connects and John picks up, THEN all of a sudden speakers work and I can go back to listening to music. John MUST pick up the phone otherwise if it just rings audio doesn't start working.

Any thoughts?

 

[MannymanX]

Strange issue want to see if anyone else ran into this. About 45 days ago RAM did a recall and upgraded firmware on stereo. It worked fine but about 2 weeks ago I lost all volume. Here is what is happening and how I can fix it, but RAM dealership is not sure what to do. Maybe someone here knows?

- I start up truck and no audio on speakers
- If I change input to anything at all, XM, AM, FM, Blue Tooth, no audio will play
- If I try to turn the volume up or down, the volume display doesn't even show up on the screen
- Turning car off/letting sit over night does nothing
- If I go into audio settings and equalizer and adjust bass or anything, it resets immediately after I change the setting

However, if I hook my iPhone up to the vehicle through Car Play, and then do "Hey Siri, call John" and the call connects and John picks up, THEN all of a sudden speakers work and I can go back to listening to music. John MUST pick up the phone otherwise if it just rings audio doesn't start working.

Any thoughts?

Try pressing the preset and media buttons on the back of the steering wheel a few times. That should fix it.
It's the center button on the left and right side at the rear of the wheel.

 

[Barrie MacDonald]

Hi,
Had a similar problem, ended up being a loose fuse for the amp. Try checking your fuses under steering wheel.
Hope this works for you.
Barrie
2019 Ram Sport

 

[RHCan]

I’m now having same issue.
worked fine until software upgrade. Now I have same issue as you . my SiriusXM just keeps saying loading otherwise Ram309702 it’s exact issue.
aThey suppose to be ordering a radio or something.
1st issue with my truck. Otherwise it s great.

 

[RAM309702]

When I dropped off at dealership it was happening and service advisor saw. But then service tech couldn't re-create. I picked it up and it worked, but has happened twice now. Very strange....

 

[jakemyster84]

I had it happen to me once this week, first time it happened and haven't happened since. If I did a quick turn off of the truck then back on the problem was still happening. But I let the truck sit for a couple of hours then restarted and everything is back to normal.

There is also this thread about this issue also: https://5thgenrams.com/community/th...o-sound-sirius-doesnt-load.22014/#post-309261