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You'd think they would send a tech and start programming keys. Keys go missing all the time and they don't just forget about the vehicles. Sounds like a story to me.
What problem are you having? If all changes in alfa are completing and it's enabled in the uconnect, it should work. When you shut off truck and disconnect alfa, then reconnect, does it show the settings you enabled as being enabled still?
Just did this on my 22 2500. Warning for those trying to plan ahead, Need 3 smaller Male pins for door wiring harness. Only 1 of the larger pins in the write up for the 1500 are used. Not sure what the part number for the pins are since I had some that were laying around that were close enough.
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