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Your battery might need replacing, our trucks are rough on them. And, just that it checks good, does not mean anything.
Several threads here discussing the problem.
Just finished up installing a 12 volt SB50 for running my fridge/charging the battery from solar panel. Not tied to the truck battery, might do that later on with a battery isolator.
This is on the 8.4 display. The 12 inch is little different.
Disconnect the negative battery terminal.
Remove the upper center bezel tray liner, remove the two screws.
Firmly grasp the sides of the instrument panel center bezel by hand, disengage the retainer clips that secure the instrument...
Could be a mechanical problem with the drive system or maybe it has been installed incorrectly. Can you compare it with an other truck on the dealer lot?
Ended up going the silicone way after my under warranty replacement cracked in the corners. Two tubes at 8.50 each, lot cheaper than me wasting my time at the dealership.
My MX+ works fine with and with out the Chrysler 12+8 bypass cable. I would take a close look at the connectors (truck side), might have a contact that is not seated correctly.
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