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No luck. Just got back from the dealer, and they stated I was already on the latest software (18.20.2e). I gave them the TSB that I posted above, and they said that my truck accepts updates over the air (OTA), not through USB. This was hard for me to believe, but they stated they connected a...

I'm not losing audio (I know of that issue you're speaking of though). The audio is cutting in and out every 2-3 seconds.

I believe the 12.1" screen will probably run a different software revision than the 8.4". The update on 11/20 is obviously newer than that TSB I posted above. This issue appears to be affecting nearly everyone with the 8.4" (RAM 1500s and JL Wranglers). I'm scheduled in at the dealer next week...

UPDATE: Possible resolution to this issue - TSB# 08-091-18 (https://www.dropbox.com/s/lvko1eeesqajou5/Radio%20and%20Back-up%20Camera%20Enhancements.pdf?dl=0) Radio and Back-up Camera Enhancements.pdf NUMBER: 08-091-18 REV. C GROUP: 08 - Electrical DATE: November 5, 2018 This...

Thank you for this. I've updated my thread and the threads in the JL Wrangler forum as well. There is a known issue of audio cutting in/out. See my consolidated thread here - https://5thgenrams.com/community/threads/uconnect-12-1-8-4-intermittent-pauses-in-audio-for-all-sources.3975/

UPDATE: If experiencing the issue, cycling the ignition from RUN to OFF to ACC temporarily resolves the issue. However, as soon as the ignition is placed back into RUN (ONLY when engine started), the issue re-appears. See video below.

Thanks man. I have a career in IT, so my job is to troubleshoot and find the root cause of issues :) Yes, its definitely a PITA and somewhat disheartening, knowing I just purchased a brand new truck and the radio doesn't work as designed. I'm sad to hear that the update that was pushed to you...

Disconnecting the negative terminal on the battery and letting it "reset" did not work. The issue re-appeared this afternoon. Just to note, I drove the truck earlier this morning without issue, when the temperatures were much colder. Also, after doing a bit of searching, it appears that our...

Disconnecting the negative terminal on the battery and letting it "reset" did not work. The issue re-appeared this afternoon. Just to note, I drove the truck earlier this morning without issue, when the temperatures were much colder. Also, after doing a bit of searching, it appears that our...

Press and hold the bottom corner icons on the screen, it should place you into Dealer Mode. From there, you should be able to figure out how to get the version numbers.

UPDATE I experienced the issue (once again) this morning, and immediately went to the dealership to have them note this in my records. They advised I was already on the latest software/firmware for my uConnect (8.4C), although a newer OS was released (perhaps only for the 12.1" yesterday, see...

Press and hold the bottom corner icons on the screen, it should place you into Dealer Mode. From there, you should be able to figure out how to get the version numbers. I was just at the dealership this morning with the intermittent audio issue...

FYI - I created another thread in the main section for this issue, hoping it would get more visibility. https://5thgenrams.com/community/threads/uconnect-12-1-8-4-intermittent-pauses-in-audio-for-all-sources.3822/ I just got back from the dealership, and had them note the issue (as it was...

Thanks d_THRILL. I'll give that a try later this afternoon. Let me know how the update goes. Which version did you get updated to? I actually got the issue this morning again (it comes and goes every other day it seems). At work at the moment, but if it comes back when I get back into the...

ISSUE RESOLVED If you are experiencing the issue below, replace your rear back-up camera. See original and related links here: TSBs, Maintenance, Warranty Issues https://5thgenrams.com/community/threads/uconnect-12-1-8-4-intermittent-pauses-in-audio-for-all-sources.3975/ uConnect Systems...

That's great news. Do you mind posting which new version you were updated to? I'm having uConnect issues myself (intermittent audio on all sources).

How did you perform the soft reset for uConnect, and which version do you have? (12 or 8.4)

Thanks d_THRILL. Happy to hear that its somewhat resolved for you. At this moment its been totally random. I can't seem to replicate the issue. My latest theory is multiple phones connecting to the system, either through Bluetooth or USB. Since all these phones varied in hardware and iOS...

Just curious as well, what type of phone are you connecting via USB, and which version of the OS? uConnect keeps the history of which phones are connected via Bluetooth and USB (CarPlay and AndroidAuto). I had both my phones (iPhone 6 and 6S, same OS) and my wife's (iPhone 6S and iPhone 8 Plus...

d_THRILL - any chance do you have any more than one Bluetooth device paired to the truck? If so, any chance do you have both (or more) devices with you when you enter or start the truck? I have two phones paired to the truck. Wondering if they're fighting over the Bluetooth connection. It...