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My dealer said they cannot go back to previous versions...

I went in today to our local dealer and the technician really tried to find the problem. We spent some time with SM Guardian and they maintained it was a connection problem with the truck. The Tech said the truck shows connected and the SM Guardian tech seemed puzzled that my Uconnect App...

I have an appointment today with the dealer. Did you have any luck at your dealership?

Thanks for the information, Assist and SOS buttons do not work, Guardian says it is a dealer issue. Here we go with the very same endless circle. Let me know if you find the answer....

Let me know if you find the answer....

Well, it has been a couple of weeks since my upgrade and after speaking with the dealer, Guardian, Uconnect, watching many videos, which all display an inactive mic icon in the Uconnect Nav onscreen search line, I have decided it just isn't worth all this trouble. I will continue to use Send 'n...

I just did the 2021 update on my 2020 Ram 12" Nav and now my online search looks just like the video you posted (@53 secs). Multiple bars displayed showing internet signal is available, but above these bars the circle with the diagonal line through it shows internet not available and the on...

I have discovered a work around. If I use the Uconnect App on my phone and find my destination, I can then send that to my truck and it will map to the correct Location. The Uconnect App is using Google Maps....

The on screen mic that evidently searches online destinations is no longer active. The search line shows multiple bars of signal but shows it to be unavailable, the mic icon is inactive. The system destination may have the correct addresses but the actual locations are not correct. Before the...

Don't do it!!! I installed these updates and I went from a highly functional, user friendly, piece of technology to a POS. Now if you can find your destination and you are able to map it, don't expect to arrive at the correct location. My system is now totally unreliable. If you are having a...

I have installed the update and would gladly pay a $149 to get this crap off my system. The update took a highly functional piece of technology and turned it into a POS. Before the update this system was amazing, totally user friendly and now if you can find your destination, when you map it...

Yes I did actually renew my Guardian Service....

Ok, just arrived at this forum because I did just update my Nav map. It did come with a software update that had to be loaded first. I have a 2020 Ram 1500 Limited w/ 12 inch screen. Previous version of software was 21.32.14. Problem: after installing both the software and map update it seems I...