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100%. And that's why we separated the personnel and building. You can't have someone do 100 oil changes in a row and then expect the same level of discernment when doing PDI on a 100K truck.
The list we use is same as any dealer, nothing proprietary about it - though I'm sure the tech's...
Yes full tank.
And yes for PDI we actually built an entirely separate facility (on the same property) that ONLY does PDI. This way they have their own space, own tools, own team, all for PDI. So your truck is not waiting in line behind a neighbor's oil change, brake job, or warranty work...
Correct. The trucks actually get inspected a few different times for different purposes before they go out.
Firstly, the earlier in process we find a problem - the easier it is to chargeback to RAM for us to fix it. The later in the process something is found, God forbid by customer, the more...
Generally speaking, it has recently been a little less than a dollar per mile to east and west coast, as well as most well-populated areas. The more rural you get, it starts to creep up towards like $1.15 per mile or so. This fluctuates as it is real-time pricing with carriers, so it's not...
Didn't start building until last week of July on most of those. And for a lot of the year they also weren't open to order for dealers as regular stock, only custom orders. Should start to see them trickle in now over the next few weeks.
You know when you're contacting customer care at this size of a company you're talking to an AI bot, or worse, a human performing as an AI bot with scripts and scripts of copy/paste.
I don't know what's worse, actually. I'm the one that yells "REPRESENTATIVE" as soon as I get the phone-tree...
We use esc's from VERSANT that we sell through Louisiana Dealer Services, good in all 50 states and do not have to be serviced at a CDJR dealership - any certified tech can do the work.
They are customizable in terms of length, coverage, and deductible at time of purchase - not something we can...
Here are our discounts on SPECIAL ORDERS for the 2025 1500 DT's (5th gen), as well as a breakdown of rebates by region.
This is using all 4x4 crewcab shortbed for examples for retail purchase, not lease. Our dealer discount is same for lease, but the rebates are different.
Some regions have an...
Thanks @mplaramie - we're at $17K total discount off instock Laramies right now (that includes dealer discount and rebates). Website shows it as all dealer discount but that's becuase rebates just loaded today. Anyway, that's about 24% off MSRP for many of them. Online inventory is pretty...
There is a guy on HD forums & facebook groups that built out a list of forum members who had regen issues - logged their VIN, issue, and how many miles when it started, and what resulotion was. A TON of work was put into that. What I liked about it is that it showed a real #, though. I'm not...
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