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Thanks for your tag, LimitedBend,
We received and escalated similar feedback on the forum to the Uconnect team to work on a resolution! At this time, we are welcoming anyone experiencing this concern to PM us with their VIN, and any additional concerns they're noticing, to ensure a case is...
Hi tlcshawRam,
We can help take a look into the Connected Traffic & Travel and Weather app for you! Please contact us at 800-777-3600 for further support.
Steph
Ram Cares
Hi irishwake63,
We can help look into this for you. Feel welcome to shoot us a PM and we can check for any available bulletins for you.
Steph
Ram Cares
Hi everyone,
As an update, your comments on the thread were escalated to the proper teams to work on a resolution regarding the Surround View Camera. To stay on top of the resolution, you are welcome to send our team a PM, including your VIN and any additional feedback about the update, so we...
Hi there,
We're sorry to hear you are currently dealing with a vehicle concern. We recommend getting an appointment in place with your local Ram dealer for diagnosis. If you choose to go that route and need any additional support, please feel free to reach out to our team via private message at...
Hi there,
We see that you have an upcoming dealer appointment in place for your current concerns. If you need any additional support during that time, please don't hesitate to reach out to our team via private message.
Lex
Ram Cares
Hello there,
If you decide to go the dealership route to have this addressed and need any additional support, please reach out to our team via private message. We're happy to connect you to a specialist at that time.
Lex
Ram Cares
Hi Jesse,
We see that you are planning to get the vehicle towed to the dealer for further diagnosis. If you'd like any additional support alongside the dealer during this time, we'd be happy to provide that. Please feel free to reach out to us via private message.
Lex
Ram Cares
Hello there,
We are sorry to hear about this. Have you contacted your Ram dealer at any point to have this concern addressed, or to determine if there are any underlying issues? If you choose to go that route at any point, do know that our team is available via private message and are happy to...
Hello,
We would be happy to offer you some support here alongside your dealer during this time. Please send our team a private message, so that we can further discuss. Please include the date of your most recent dealer appointment, and any additional details.
Lex
Ram Cares
Hi Davis,
We can certainly understand how this situation could be frustrating and do hear your sentiments. If you'd like an extra layer of support during this, please reach out to us via private message. Or, if you have a case open with Ram Cares, please send us a message with that case number...
Hello Donny,
We are sorry to hear about this. Have you tried reaching out to other dealers in your area for assistance? You can see all those near you here: Find a Ram Dealership Near You | Ram Trucks. If you end up moving forward with repairs through a dealer, please reach out to us via...
Hi cskindt,
Thanks for tag! I'm sorry this happened after receiving the update. Our team has been tagged in similar threads regarding the same concerns you're seeing, and we've escalated them to our internal teams for more details. We've seen some members on the forum perform a soft reset by...
Hi everyone,
Thanks for tagging us and bringing this to our attention! We received similar feedback on another thread on the forum and advised the feedback will be escalated to the internal team. I haven't received new details yet but will return once they're available. As always, you can send...
Hello everyone,
Thanks for giving us a shout! We appreciate the feedback on the thread regarding the recent over-the-air update you received and would like to ensure this is brought to the attention of the proper internal teams for further review and escalation. Please feel welcome to send us a...
Hello there,
We are sorry to hear about this. If you have a case open with Ram Cares, please send us a private message with that case number. We'd be happy to document your concerns.
Lex
Ram Cares
Hi there,
We're sorry to hear about this. We want to make sure everything is properly taken care of with your vehicle. Please send us a private message if you would like any additional support alongside the dealer during repairs.
Lex
Ram Cares
Hi wildh24,
If this is happening with your navigation system, there may be an available update to address this. Feel welcome to PM our team with your VIN and current software version, and we can check for you.
Steph
Ram Cares
Hello Kevin,
We're sorry to hear you are experiencing this concern with your vehicle. We see you plan to have this addressed with your dealership. If you'd like any additional support at that time, please know we are available via private message.
Lex
Ram Cares
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