Ramboy13
Ram Guru
Have not received any updates. Anxiously checking truck every day. It says it’s connected to my wifi, with a strong signal.
Hi there! Is your vehicle a 2025 MY with a 2024 build date? If you haven't sent us your information via private message yet, feel free to send it over.Have not received any updates. Anxiously checking truck every day. It says it’s connected to my wifi, with a strong signal.
Hi! Yes, it’s a MY25 built in December 2024.Hi there! Is your vehicle a 2025 MY with a 2024 build date? If you haven't sent us your information via private message yet, feel free to send it over.
Diamond
Ram Cares
How long have you had the digital key? Was this after the recent FOTA? I just got it today but still need to try it.I experienced my first glitch with SPAAK. I was coming off the train, remote started my truck from the app. Got 2 weird notifications. One was that the doors couldn't be locked because a door or window was open (it was not), and that remote start failed because it was already started.
When I walked up to the truck, it would not open with my hand behind the handle. Then I tried to unlock from the Ram app, also got failure message. I had my digital card in my wallet, tried that a bunch of times on both driver and passenger door. Finally, after about 10 minutes (truck was still running so I know it was still less than 20 minutes), the drivers side door finally unlocked w the digital card. I had to put the digital card on the charger, etc. I haven't tried to use again without the keyfob cause I'm a little gun-shy now but will try again.
We're sorry to hear of this! Feel free to contact our Connected Services team directly at (800)-777-3600 for support.I experienced my first glitch with SPAAK. I was coming off the train, remote started my truck from the app. Got 2 weird notifications. One was that the doors couldn't be locked because a door or window was open (it was not), and that remote start failed because it was already started.
When I walked up to the truck, it would not open with my hand behind the handle. Then I tried to unlock from the Ram app, also got failure message. I had my digital card in my wallet, tried that a bunch of times on both driver and passenger door. Finally, after about 10 minutes (truck was still running so I know it was still less than 20 minutes), the drivers side door finally unlocked w the digital card. I had to put the digital card on the charger, etc. I haven't tried to use again without the keyfob cause I'm a little gun-shy now but will try again.
I can't get mine to pair. Any tips?Since I have paired the phone and truck, I can walk up to it and the steps deploy but it doesn't unlock until my hand touches the handle. It's only my first day with little experience with it so far.
Since I have paired the phone and truck, I can walk up to it and the steps deploy but it doesn't unlock until my hand touches the handle. It's only my first day with little experience with it so far.
That is a safety feature. It will not unlock until you put your hand behind the handle. It behaves the exact same if you have your key fob in your pocket.Since I have paired the phone and truck, I can walk up to it and the steps deploy but it doesn't unlock until my hand touches the handle. It's only my first day with little experience with it so far.
That is a safety feature. It will not unlock until you put your hand behind the handle. It behaves the exact same if you have your key fob in your pocket.
Follow instructions on the truck screen and keep the phone on the truck charger. It was quick and easy for me.I can't get mine to pair. Any tips?
I always get the updates after I have driven somewhere. I park and turn the truck off and the update pops up on the screen. You can't go anywhere until the update is done. They always say they are 26 minute updates but this one went quick.For those of you who have recently gained access to SPAAK, how did you know you received the OTA update? Was there a note when you started your RAM up or something on the screen? My 2025 is a late-2024 build, so I'm waiting for the OTA update and the tile to appear in my app.
Design choice or safety feature, same difference. Some manufacturers think something is unsafe that others don’t. I don’t know if it is still this way but Toyota makes it so that when you remote start their engine it turns off as soon as you open the door. I have relatives with several different Toyotas and they all behave like this. Apparently Toyota doesn’t think you should be able to keep the vehicle running once you open the door. Ram doesn’t think the door should unlock before you touch the door handle.It’s not a safety feature. Plenty of other makes have proximity unlock and lock as a feature. Some people like it some don’t. I can say that they don’t drain the battery like Stellantis.
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Is there a way to verify if our vehicle was in this batch? I had previously provided my build info but haven’t seen any updates come across my truck. It hooks up to my home WiFi each day and I drive around with it tethered to my phone for internet.We are pleased to report that another 2500 customers will be campaigned to receive the Digital Key capability FOTA (firmware-over-the-air) update over the next few days.
As a reminder, this current launch is for model year 2025 Ram 1500 trucks (DT) that were BUILT in calendar year 2024.
Any customers that reached out to us prior to today are on our list that has been shared with the FOTA team; if your vehicle is in the 2024 build year population you should be receiving an update. We have NOT been given information on the launch timing for build year 2025 yet, but you can be sure we will share it when we do!
If anyone needs specific instructions on activating the Key through your app once you've received the update, please don't hesitate to reach out.
Diamond
Ram Cares
If you have not recieved the update by now then your vehilce was not apart of this batch. However, you have been added to the list and we will continue to keep the forum updated regarding the next batches.Is there a way to verify if our vehicle was in this batch? I had previously provided my build info but haven’t seen any updates come across my truck. It hooks up to my home WiFi each day and I drive around with it tethered to my phone for internet.