Digital Key setup 2025 Laramie

[BaldSundae]

try doing a force update in the store for your phone.
or delete the app and reinstall.

This was a good suggestion, thank you. Unfortunately there’s no change, still no tile in the app.

 

[Skater]

Given the RAM App's functionality and its connectivity with Stellantis, I believe you will receive the tile once your VIN is registered in the system, enabling pairing with your phone. This, I believe, is because I have never had the pairing tile in my App, but last week a new tile popped up telling me I have a recall issue that needs to be repaired. Stellantis' ability to create tiles in the app based on my VIN leads me to believe that, once your VIN is in the system for SPAAK to function, you will see the tile appear in your RAM App. From all that I have read on this thread, I believe this to be the case. I have had the Uconnect screen function and process requesting my phone pair since I took my 2025 off the lot in February 2025, just no tile to pair it with on my iPhone.

If I’m mistaken, I suspect RamCares will chime in and let us know if the process differs.

 

[Ski Bum]

FYI I just noticed both a UConnect update (although the version info hasn't changed) but the big news is the appearance of the Digital Key tile in my Ram app. I was able to set up and pair. Please note, I was initially trying to do it with the phone inserted and flat against the bluetooth charge, that didn 't work, it was only until I held the top of the phone against the top of the charger pad that the pairing was successful (just as in the Video). Everything works, except the proximity approach has not yet unlocked the doors and the lock after walking away only worked once. Hoping everyone gets the feature soon!

 

[Mcmspark]

I have had my 2025 Laramie since September of 2024. It was an October order. I would expect that I should have been included in this update, but so far, no.

 

[Ramboy13]

Mine was a July 2024 order, built in December 2024.
Still anxiously waiting.

 

[toadsch]

Hi there, to make sure we fully understand, are you saying that you have a MY25 Ram 1500 with BUILD year 2024 and have received the software update but still do not have the tile access?

Diamond
Ram Cares

I received my truck last February, so it might be an early 25 build. But I’ve had the digital key since new. However, shortly after I got it the tile in the app for digital key disappeared and has not reappeared since. The digital key has worked but I’m not sure I trust it fully yet.

Edit: just checked truck was built Jan 31 2025.

2nd edit: app version 1.99.4

 

[RamCares]

Hi @BaldSundae Please contact our Connected Services team directly at (800)-777-3600 regarding your app concerns.

@toadsch please send our team a private message with your VIN so we can send this over to our internal team to review!

Diamond
Ram Cares

 

[Ski Bum]

I have had my 2025 Laramie since September of 2024. It was an October order. I would expect that I should have been included in this update, but so far, no.

Same here, I got my truck September 6, 2024

 

[wvinson]

Got mine September 22, 2024, same here.

 

[BaldSundae]

Hi @BaldSundae Please contact our Connected Services team directly at (800)-777-3600 regarding your app concerns.

@toadsch please send our team a private message with your VIN so we can send this over to our internal team to review!

Diamond
Ram Cares

Thank you. I tried the number and they told me that my truck is compatible and I just have to be patient for the app to update with the pairing tile. How long are people generally waiting after the truck software update for the app to catch up?

 

[RamCares]

Thank you. I tried the number and they told me that my truck is compatible and I just have to be patient for the app to update with the pairing tile. How long are people generally waiting after the truck software update for the app to catch up?

At this time, we do not have an exact timeline to provided. Feel free to provide us with your app version number along with your VIN via private message.

Diamond
Ram Cares

 

[Jasonbbx4]

I’ve had my 25 rebel x since January 25 and mine has never worked. No tile has ever shown up in my app.

 

[skels130]

I’ve had my 25 rebel x since January 25 and mine has never worked. No tile has ever shown up in my app.

Yup. If you read back, they’re just now test rolling out to MY 2025 for people that had them built in 2024. Us that have built in 2025 trucks are way down the list.

 

[Ski Bum]

Providing an update, and overall positive experience so far. I posted recently that I finally saw the tile and configured the Digital Key / SPAAK feature. I've had no issues with it working (except the proximity unlock doesn't seem to work but when I reach behind the handle it works every time)
I recently had my radio "brain" replaced (Telematics Gateway Module) and while I had to re-setup my profile, etc. the Digital Keys remained intact, as did my other Connected Services.
I've had multiple times of going out without my keyfob (brought my Ram Card just in case) and had no issues. I hope everyone gets this feature soon, it is very convenient and hasn't had any issues thus far. Good luck everyone, keep positive vibes

 

[BaldSundae]

Do we know what software update in the truck is supposed to trigger the tile appearing in the app? I thought it was supposed to be SOP 3.0

 

[Maverik259]

Do we know what software update in the truck is supposed to trigger the tile appearing in the app? I thought it was supposed to be SOP 3.0

Pretty sure your truck updating doesn’t trigger th app to do anything. More likely they are both sent from Stellantis separately when your VIN is Selected.


Sent from my iPhone using Tapatalk

 

[RamCares]

To provide some clarity, the TBM update needed to activate Digital Key is SOP 5; not SOP 3. We do once again want to caveat that the launches so far are MY25 Ram 1500s with BUILD year 2024.

If you have sent us your VIN via private message, you have been added to the list. We will continue to keep the forum updated as the new batches continue to roll out.

Diamond
Ram Cares