The dreaded leaking and cracked rear window frame

[theblet]

The tube of flowable sealant is just as easy a fix. My truck is 7 years old, hasn't leaked yet, but when it does, I'm doing this.

Good vid tutorial. I also did the CHMSL and under the rubber strips. They pry up.

 

[kapinallinen2]

Mine is currently at the dealership getting the flowable sealant put on. I am nervous about what it is going to look like when it's done. Hopefully the tech is not messy with the stuff. I am hoping it works, but I feel that it is only a band aid and the issue will come back. If it doesn't solve the problem then I will probably go with replacing the window myself. Sucks that Stellantis went away from replacing the entire window.

Did your insurance cover the cost of the repair for a new window?

Well, my replacement that was covered under warranty cracked also.

 

[LonghornRambluesteel]

Mine is currently at the dealership getting the flowable sealant put on. I am nervous about what it is going to look like when it's done. Hopefully the tech is not messy with the stuff. I am hoping it works, but I feel that it is only a band aid and the issue will come back. If it doesn't solve the problem then I will probably go with replacing the window myself. Sucks that Stellantis went away from replacing the entire window.

Did your insurance cover the cost of the repair for a new window?

Yes they finally covered the cost almost 3 grand had to be done at body shop. My guy showed me the old window it’s so flimsy looking. Supposedly he put the upgraded one in, but we will see.

 

[Slaterjones]

Well it finally happened the rear window frame has cracked and leaking bad so i make an appointment with the dealer ( Merrick Ram,Jeep,Dodge on long island) that i bought the truck from new 2 years ago now has 21,000 miles and i have the 8 year 85,000 mile extended bumper to bumper platinum to boot. I first noticed the leak and sealed the rear brake light with electrical tape and still leaked bad then i taped the top edge of the glass and bingo no more leak and dried out the seat and carpet. the dealer calls me today and says the leak was the third brake light so i mentioned the window frame crack again and they made out like this is the first time they have heard of it ( i know of 5 people with the same truck and 3 had the rear window replaced and the other 2 have their fingers crossed). the service manager said the the plastic that is cracked is only a trim piece and replacing it would not be covered under warranty. so after some attitude i will pick the truck up tomorrow and take up the fight with FCA but i dont expect much because they never got back to me the last time. View attachment 113948View attachment 113949
Ram cares are you on here ?

I know I'm very late to the party, but this happened with my 2019 Ram 1500 Limited. First one dealer claimed it was a seal around the break light, so they replaced the light and seal and the roof speaker that got ruined. Then when I brought it back they said they would replace the moonroof, but had to line up a glass company. They never did, despite me calling over and over. Another dealer told me it was the cracked rear window frame and it needed to be replaced. I was under the bumper to bumper and extended warranty, but somehow none of it was covered and it cost me like $2,000. I complained to FCS and they gave me like $40 for my troubles. (laughing emoji)

 

[skyhawk42]

Add me to the group with this issue. I needed a new license plate and was issued a temp one for the back window. 2 weeks ago it was perfectly dry, got the plate yesterday, so went to remove the paper temporary one and it was soaked. It’s a 2022 that’s out of warranty so I’ll be putting the permatex fix on it as soon as possible before I have other issues

 

[1791]

Add me to the group with this issue. I needed a new license plate and was issued a temp one for the back window. 2 weeks ago it was perfectly dry, got the plate yesterday, so went to remove the paper temporary one and it was soaked. It’s a 2022 that’s out of warranty so I’ll be putting the permatex fix on it as soon as possible before I have other issues

you got this. ya know what needs to be done. i suggest 2 tubes.

 

[jessedownes]

Yes this water leak is a huge pain in the ***. 2021 Ram 3500 Laramie. Had it fixed in 24 rear window frame leaked and so did the 3rd brake light, dealership replaced headliner, carpet, rear seat and did mold control cause it was everywhere in the truck. Fast forward to Monday this week and the same damn leak is back. If Ram really cared they would get this issue controlled an get the extended warranty on all Ram models not just the 1500's when its a well known issue.

 

[RamCares]

Yes this water leak is a huge pain in the ***. 2021 Ram 3500 Laramie. Had it fixed in 24 rear window frame leaked and so did the 3rd brake light, dealership replaced headliner, carpet, rear seat and did mold control cause it was everywhere in the truck. Fast forward to Monday this week and the same damn leak is back. If Ram really cared they would get this issue controlled an get the extended warranty on all Ram models not just the 1500's when its a well known issue.

Oh no we're sorry to hear of your experience. Feel free to send our team a private message for assistance.

Diamond
Ram Cares

 

[skyhawk42]

Oh no we're sorry to hear of your experience. Feel free to send our team a private message for assistance.

Diamond
Ram Cares

Another request for a private message so they can try to hide another dissatisfied customer from the public….If ramcares really did care, we would be hearing about solutions right here in the forum about how ram is making changes and making the brand better to keep its customers, not brushing the issue under the rug and hiding from the public eye

 

[LonghornRambluesteel]

Well I just replaced my window in July. Today after heavy rain here in NY what to my surprise was water leaking from the back passenger side corner. So window replaced and third brake light replaced and here I am water in the truck again. Dead give away for me is I noticed the interior windows were fogged up because I’ve been down this road. All sh*tllantis is gonna say is go through your insurance I’m def not doing that again. Ram when are you actually gonna care about your customers between lifters, manifolds and windows should have went with my first instinct and bought the high country.

 

[LonghornRambluesteel]

Plus I have to put a zip lock bag over the rf signal box under rear seat cause if that gets wet that $1700 because of there Lego window design

 

[RamCares]

Another request for a private message so they can try to hide another dissatisfied customer from the public….If ramcares really did care, we would be hearing about solutions right here in the forum about how ram is making changes and making the brand better to keep its customers, not brushing the issue under the rug and hiding from the public eye

Hi there, to provide some clarity, as the social engagement team, we work directly with engineering and brand teams to report developing vehicle concerns in order to pursue further research. While our team collects this information, we connect you with a case specialist who is responsible for working alongside you and your dealer to aid in identifying a resolution. The reason we ask for private messages is because our team may have to collect personal information in order to connect you with the case specialist.

Diamond
Ram Cares

 

[Block Head]

Mine is currently at the dealership getting the flowable sealant put on. I am nervous about what it is going to look like when it's done. Hopefully the tech is not messy with the stuff. I am hoping it works, but I feel that it is only a band aid and the issue will come back. If it doesn't solve the problem then I will probably go with replacing the window myself. Sucks that Stellantis went away from replacing the entire window.

Did your insurance cover the cost of the repair for a new window?

I would not count on it working. I just had the rear window on my new-to-me 2022 Ram 1500 "fixed"at the local dealer using the resealing procedure described in TSB 23-042-24. They applied the two part polyurethane sealer and it sat it the shop for 24 hours to cure. When I brought it home, it was still leaking in the same spot - slower, but still leaking. I already replaced the third brake light and checked to make sure that the antenna wasn't leaking. Fortunately, I only paid $157 rather than the quoted $426 because Stellantis covered 80% of the labor. Now, the dealer is saying that the window likely needs to be replaced. Imagine that, fixing it the right way is the key to stopping the leak.

On Friday, I contacted Ram Cares via DM to see if they might be able to help. So far, no response. Ram Cares, oh really?? If I end up having to replace this rear window on my dime, I swear that I'll never buy another Stellantis product. I've always owned Dodge/Ram trucks, but I'll move on to another brand. It's unfortunate because my last Ram, a 2004 Ram 2500 SLT 5.9l Cummins with 321,000 miles, gave me great service and was still running like a champ when I sold it. Now, I'm thinking that I should have kept it.

 

[RamCares]

I would not count on it working. I just had the rear window on my new-to-me 2022 Ram 1500 "fixed"at the local dealer using the resealing procedure described in TSB 23-042-24. They applied the two part polyurethane sealer and it sat it the shop for 24 hours to cure. When I brought it home, it was still leaking in the same spot - slower, but still leaking. I already replaced the third brake light and checked to make sure that the antenna wasn't leaking. Fortunately, I only paid $157 rather than the quoted $426 because Stellantis covered 80% of the labor. Now, the dealer is saying that the window likely needs to be replaced. Imagine that, fixing it the right way is the key to stopping the leak.

On Friday, I contacted Ram Cares via DM to see if they might be able to help. So far, no response. Ram Cares, oh really?? If I end up having to replace this rear window on my dime, I swear that I'll never buy another Stellantis product. I've always owned Dodge/Ram trucks, but I'll move on to another brand. It's unfortunate because my last Ram, a 2004 Ram 2500 SLT 5.9l Cummins with 321,000 miles, gave me great service and was still running like a champ when I sold it. Now, I'm thinking that I should have kept it.

Hi there, we apologize for our delay, as this is a messaging service Monday-Friday 8am-5pm EST and not a chat our responses will be delayed. In the future, if you need faster communication the Ram Cares phone number is 866-726-4636.

Diamond
Ram Cares