5thGenRams Forums

Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Security system/tracker not on app?

Slutzk

Cooling off
Joined
Jun 21, 2023
Messages
402
Reaction score
421
Location
Arizona
Hello everyone,

truck in signature. when i got the truck (august 2023), they gave me the security system/tracker thing through the dealership for free (yes i know for a fact i have it).... it was on the ram app thing where i could just simply scroll down and see a map of it there at all times. I just logged on right now randomly for ****s and giggles and its just gone??? when i go into the home page the only thing that is there is the basic milage, fuel, health report, recall, etc. but then when i scroll down i its just Offers and Promotions, Service and Maintenance and the the edit dashboard widget. where the heck did the map go? only way i can see a map is if i click "change dealership" and i can see all dealerships in the area, my personal location but it "cant find my truck" (which is the second issue) how the hell can it not find my truck? Also as stated those are the only things i can see. no more tire pressure or nothing like that, where the heck did everything go??? so questions are 1. Why is it not finding my truck? and 2. Why did the map just suddenly disappear to where i can see my truck location at all times like i used to? 3. Can i add the map and all other viewing features back on the app? 4. Am i an idiot and just missing something or?
( @RamCares ) ???
Thank you
 
Last edited:

bigdodge

Happy Ram Owner
Joined
Aug 25, 2021
Messages
4,156
Reaction score
2,635
Location
southwest. where majority rules
Hello everyone,

truck in signature. when i got the truck (august 2023), they gave me the security system/tracker thing through the dealership for free (yes i know for a fact i have it).... it was on the ram app thing where i could just simply scroll down and see a map of it there at all times. I just logged on right now randomly for ****s and giggles and its just gone??? when i go into the home page the only thing that is there is the basic milage, fuel, health report, recall, etc. but then when i scroll down i its just Offers and Promotions, Service and Maintenance and the the edit dashboard widget. where the heck did the map go? only way i can see a map is if i click "change dealership" and i can see all dealerships in the area, my personal location but it "cant find my truck" (which is the second issue) how the hell can it not find my truck? Also as stated those are the only things i can see. no more tire pressure or nothing like that, where the heck did everything go??? so questions are 1. Why is it not finding my truck? and 2. Why did the map just suddenly disappear to where i can see my truck location at all times like i used to? 3. Can i add the map and all other viewing features back on the app? 4. Am i an idiot and just missing something or?
( @RamCares ) ???
Thank you
it's only free for 6 months

did you sign up to pay?
 

Slutzk

Cooling off
Joined
Jun 21, 2023
Messages
402
Reaction score
421
Location
Arizona
it's only free for 6 months

did you sign up to pay?
Ive heard this before, however that 6 months was up long ago and its always worked. Did it just take this long to finally go away possibly? also what the heck is the point of the tracking device if i cant even see it?
 

DEG

Ram Guru
Joined
Aug 10, 2023
Messages
692
Reaction score
668
The vehicle finder is part of the "Assistance and Navigation" package that is only free for the first 3 months, though your dealer may have been able to extend the free trial. After the free trial you have to pay for the service.

The things you are still seeing is part of the "Vehicle Performance Package" which is free for 5 years.


The "Safety and Security Package" is free for 10 years, and lets you use the SOS and call assist buttons on your overhead, but does not include the vehicle finder you are missing.


https://www.ramtrucks.com/connectivity.html
 

rick619

Active Member
Joined
Mar 18, 2024
Messages
144
Reaction score
156
Location
Riverside, CA
I've had my '23 Big Horn for around two months. I haven't seen anything in that app that is worth paying $14.99 / month. Ford gives you app usage for free, nice to have for my wife's Expedition.

I'd have to think about $20 / year for that app. Definitely not $14.99 / month. Pretty disgusted with Ram for charging anything for it.
 

Users who are viewing this thread

Top