Update on my truck, which is a 2019 Rebel with 80K. FCA is covering all materials for the repair -- the back replacement window and the RF hub. My servicing dealer won't give me a full credit on labor, which is normally around $800 -- they settled on $467. Apparently "it's a third party doing the glass replacement and we're losing money on it". My issue is FCA is acknowledging there is an issue enough to cover $2000+ in parts but yet not the labor? It seems like the service manager is doing everything they can so I'm attempting to contact the GM of the dealer as a next step.
Anyone ever successfully take them to small claims on something like this? I feel like with the support of the TSB, which doesn't specify why my truck is NOT covered - it could be a winnable judgement in my favor. It's only $467 but the principle behind it since no one can tell me why it's not covered even though it meets all the criteria.