TennVol
Member
- Joined
- Oct 29, 2023
- Messages
- 15
- Reaction score
- 32
I recently received a Rough Country tonneau soft cover for my truck. I installed it a week ago and today, the cable that releases the latch on the drivers side of the tail gate came loose at the crimp. I couldn't release the top until I got on my back in the truck bed and manually released it. Now for the good news. Tonight I contacted Rough Country customer service to tell them of the problem. The customer service rep immediately told me they would be shipping out a new top (for free), and I wasn't required to ship my current top back to them. WOW! Now that's customer service!!! They have made me a customer for life!
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