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RamCares got back to me, yesterday. After talking with the parts supply chain, the CORRECTED ETA for my valve body is Feb 25th. At that point, my truck will have been out of service for 10.5 weeks. I have no words...
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So, just got the email last night that my escalated case has been assigned... To Jeep Customer Care... I know Jeep is part of FCA, but I was sort of surprised... By the way, after multiple calls yesterday, I finally determined that my part... Has a new ETA - It's now supposed to arrive Thursday...
Patsy - I have PM'd them this evening, and for the edification of the group, here is the message I sent:
"So, my truck has now been in the shop four weeks, and the latest delayed ETA for the part is Monday the 13 th, at which point the truck will have been in the shop for one month, or 1/8th of...
Yes! I've noticed the same thing, a few times, and thought I was going crazy, but similar circumstances, and yes, about 5 minutes for it to clear up - seemed to be when it was cold enough to need the defroster, and running the defroster brightened it up after about 5 minutes (fixed interior...
Part didn't come in today, now ETA is the 8th, so looking like will be in the shop a solid 4 weeks. Nothing the dealer can do until the part comes in, of course.
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I do not have the factory Navigation, but my 2018 didn't, either, and the app worked with it. In fact, it was totaled, then sold and rebuilt, and I still get the monthly UConnect emails, even though I replaced the vehicle on my Ram profile AND unsubscribed to the monthly email. It's like getting...
I had the UConnect app set up on my 2018 Lone Star edition, but replaced the truck and app says it's not compatible with my 2019 Big Horn edition, also.
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So, after VOR-ing the order, my replacement valve body is due in next Monday - assuming they complete repair by the 8th, it will have been in the shop just two days short of four weeks... Here's hoping the part comes in, is not damaged, and gets installed in a reasonable timeframe.
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I was having this same issue - came back from a trip and in airport parking - truck wouldn't shift out of first gear and had to be towed in to dealership, and it's waiting on a valve body replacement. It's been in for 15 days, now, and finally got the Grand Cherokee loaner swapped out for a...
So, in my case, they said the battery checked out ok, but they're replacing the valve body... So I'll continue my discussion in an appropriate thread, and if I find out anything related to this one, I'll post it back here.
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Also, I have to say - I called my dealer, service department was already closed, which I knew, I asked to speak to the sales manager - he got me in touch with roadside assistance, waited for me with the gates open for over an hour past when the SALES department was supposed to close, for my...
So tonight I got back from a trip, parked in airport parking 4 days and 6 hours, truck "started weird" - message came on to Service Electronic Stability Control, ESC light also on - drove a couple blocks, truck wouldn't shift out of first gear. Pulled over, turned truck off, started again, same...
I'll let someone smarter than me weigh in on the finance part, but I'm worried about the 10k miles - are you sure that's enough? I ask, because the trucks are so nice, the family wants to take "the new truck" everywhere we go...
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