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After posting this Monday and being told April 6, Wednesday night me dealer called and had received the replacement radio. Installed Thursday working great.
These radios have a ton of issues and quirks, but to be clear, mine went into constant reboot on a every two minute schedule. Did this for...
Replacement was approved last week of January. It took until today to even get a date. Numerous calls and BS
They’re making new trucks. They have radios. It’s insane.
So after another call and complaining today I was finally given a call back and eta today.
April 6. My radio has been out since January. April 6. This is unacceptable. Anyone have someone that can help?
Man the lack of response from them has been appalling. I've been told no less than four times I would receive a phone call with in 24 hours to never hear anything. They've left messages for my case manager to call me "same day," and like i said, she's contacted me once out of the 9 or so times...
I need help from someone here maybe? Ram Cares has been awful to deal with and has returned one call out of a promised 9. My 12.1" is completely dead. It was doing a reboot every two minutes, took it in and the dealer went through troubleshooting with warranty and it needs a new one. That was...
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