Recent content by 834k3r

Well, I'm feeling better now that I know its not just me.

Anyone who's had the alternator replace notice a hot smell that wasn't there before? I figured it was because it was new--but it's lingered.

I'm no expert but I would think the emissions warranty would transfer. I recommend taking it to the dealership to double-check and to get your name on the list.

I had to actually call Customer Care and give them the information from the dealership. Your parts department will be able to give you the phone number, the repair order number, and the date it was ordered--that's all information Customer Care will need to expedite your case.

I do remember "vehicle on the ground" as part of the conversation with Customer Care and the dealership. The caveat being the truck has to be at the dealership when that wording is used.

Truck is back in my possession. Good to have her back. I talked to the service rep when I picked her up and I asked what the "red line" is for battery voltage. He said he's not really sure, but it's probably in the 8-9v range (there are a number of systems that have 5v connection apparently)...

Service department called Friday late afternoon and said it's done. I'm planning on picking it up today. My timeline (for future thread reviewers): First diagnosis - 1/20/25 Alternator died - 4/8/25 Repair complete - 4/18/25 Customer care did email me periodically, but the part apparently was...

How is this helpful or informative in this particular thread?

This. This is the warranty my SM says covers the MGU; he also said it doesn't qualify for automatic loaner/rental coverage. If it *was* powertrain, it would be covered.

According to my SM, it's not the 8/80K powertrain warranty, it's some sort of environmental warranty so it doesn't automatically qualify for loaner/rental coverage.

Got an email back from Customer Care. They've approved a loaner from the dealership or a rental up to $50/day. ETA on the alternator is now 4/16 and they say they'll update me on 4/17. Fingers crossed.

Well, my alternator finally quit Saturday. I was 40 miles from home traveling on two lane highways and I got an alert "Auto Start/Stop Service Required." I changed my display to the battery voltage and sure enough, voltage was at 12v instead of 14v. I watched it the rest of the way home. As it...

Called the dealership yesterday for an update on the timeline. As predicted, the arrival date moved to 4/7. Since the last call to the dealership (two weeks ago), wait list is down ~200. Parts guy recommended I call Ram (866-726-4636) and give my repair order number and the dealer's order number...

Called my dealership yesterday asking for an update. Part apparently shows a due date of 3/24 (which could/will change) and the backlog is down to 2,800 (roughly 2/3 of what it was when I got put on the backorder list).

<rant on> All of which should not be necessary to fix a known (by this point) problem. <rant off> So...what's the contact info to get the part expedited to the dealership? Calling the service department?