Uconnect remote app commands not working after a while

[UConnectSucks]

I’ve been trying mine randomly a few times per week in hopes that by some miracle it would start working, and today it did! I’m not sure what changed, but I did happen to notice the mileage...

 

[MJP]

I’ve been trying mine randomly a few times per week in hopes that by some miracle it would start working, and today it did! I’m not sure what changed, but I did happen to notice the mileage...

Lucky you. I too have tried it many times recently and still no go.

 

[BlackSophie]

I’ve been trying mine randomly a few times per week in hopes that by some miracle it would start working, and today it did! I’m not sure what changed, but I did happen to notice the mileage...

The Devil is in the details...

 

[MJP]

I’ve been trying mine randomly a few times per week in hopes that by some miracle it would start working, and today it did! I’m not sure what changed, but I did happen to notice the mileage...

Where is the feature that shows mileage...that you are showing on your post? My app only shows the remote command page and the location page.

 

[UConnectSucks]

Where is the feature that shows mileage...that you are showing on your post? My app only shows the remote command page and the location page.

This is the UConnect app for iOS, I get to this page by tapping the info/steering wheel icon in the lower left corner.

 

[TooTall]

This is the UConnect app for iOS, I get to this page by tapping the info/steering wheel icon in the lower left corner.

What version of software on your radio, can you post pics of your radio info screen?

 

[MJP]

This is the UConnect app for iOS, I get to this page by tapping the info/steering wheel icon in the lower left corner.

I have an iphone8 Plus and just downloaded the app again but don’t have any of the features you mention and don’t have a steering wheel in lower left or info option.

 

[TooTall]

I have an iphone8 Plus and just downloaded the app again but don’t have any of the features you mention and don’t have a steering wheel in lower left or info option.

From a message I saw of his the other day, I think he has a 1500 Classic, so I don't think he has the 12" radio we all have.

TT

 

[UConnectSucks]

From a message I saw of his the other day, I think he has a 1500 Classic, so I don't think he has the 12" radio we all have.

TT

Yeah, I have the 1500 Classic, sorry for the confusion. I also recall see a different thread about the 12" radio not supporting vehicle health reports, so I assume that's why you're not seeing it.

 

[MJP]

From a message I saw of his the other day, I think he has a 1500 Classic, so I don't think he has the 12" radio we all have.

TT

Ahh. makes sense now.

 

[TrackDay]

An update to my situation:
While I was out of town for a week last week the app commands worked consistently with my truck at the airport parking lot, not being used the whole time. When I got to the airport parking lot I even tried it again and I saw the doors unlock while I was standing a few feet away. Problem solved, right? Not so fast.
I drove the truck home and didn't drive it until a couple of days later. I tried to remote start using the app and no go. Failed! Darnit. Of course the key fob worked as always.
Since then it's been hit and miss. Sometimes I can go over 4 hours of down time now and the commands work, but after an overnight soak it always fails.
I checked with UConnect and they told me to verify my radio software. I attached a screenshot I took that verified I had indeed received the latest update - Application version 21.1. You have to put the radio in dealer mode to see this screen. I have the 8.4" screen so I press the bottom radio button and the bottom right phone button on the home screen. If you hold them together you get to another screen that allows you to toggle through these screens that give you info on your hardware and software.
It seems like it's more consistently starting longer than 4 hours down time, but as soon as I drove the truck once after the software update, the app commands are not working as they should.
Progress, but slow progress.

 

[BlackSophie]

Ok. NOW I'm getting pissed.....
You can read my previous posts for history. After a third time at the dealer to replace SGW module (Gateway black box) the issued still prevailed in the same pattern as most of you have described. So I called Sirius. In the 1 hour and 27 minutes I is spent with them on the phone, and after numerous questions and directives (including verification of activation by calling on Assist App) I finally proved the failure to them (again). So they created a "ticket" and said they would get back to me. That was Wednesday. On Friday I received an email that directed me to (once again) perform the CLEAR PERSONAL DATA procedure (this seems to be their first answer to all problems). This morning I complied, only to discover that the App will not recapture my subscription. It thinks I am not activated, and thus the only page I get is the ACTIVATION prompt. I called Sirius back and they said that I have to take it to the dealer! I kept my composure as I demanded to talk to the Supervisor who only repeated the instruction that I have to take it to the dealer. I informed her that I've been to the dealer three times. The first time, the diagnostics found no problems. The second time, we opened the STAR case. The third time we replaced the SGW module. I informed her that I've done this CLEAR PERSONAL DATA procedure at least 3 times in the past, successfully, and still no fix. And just two days ago, under direction from Sirius rep, who was under direction from one level up, I successfully determined that I was activated. In regards to my visits to the dealer, she said I need to have the service representative call Sirius while working on the problem so they (Sirius and the mechanic) can confer. WHAT? I said, that was the purpose of the STAR case. She told me I was wrong. The STAR case opens up a dialogue between the service department and the "brand".... not Sirius. I accused Sirius of only addressing the peripheral symptoms of the failure and not the chronic problem. And I informed her that I was really getting frustrated having to talk to a Sirius rep, who passes my words to a problem resolution specialist, who in turn (if the problem is deemed serious enough) will pass the issue to the technical department. I'm convinced that the technical department doesn't see the big picture because they have no continuity with the customer. I want to talk directly to the technical people. She said not possible, they don't talk to the customer!!! In the end I capitulated, what else could I do. I told her that although I have a life, a family and a job that takes me on the road 15 days a month....I will find time to go to the dealer.... for a fourth time. But I added that after that, I will be calling her back with the same issue. As the call was ending, she had the audacity to ask me if there was anything else she could help me with!!!!!!!!!!!!! Just had to vent.

 

[TrackDay]

I understand why you're venting. I had a similar Sirius and 911 service activation issue after the dealer reset everything back in January. After about 48 hours the issue resolved itself. Everything came back.

 

[MJP]

Ok. NOW I'm getting pissed.....
You can read my previous posts for history. After a third time at the dealer to replace SGW module (Gateway black box) the issued still prevailed in the same pattern as most of you have described. So I called Sirius. In the 1 hour and 27 minutes I is spent with them on the phone, and after numerous questions and directives (including verification of activation by calling on Assist App) I finally proved the failure to them (again). So they created a "ticket" and said they would get back to me. That was Wednesday. On Friday I received an email that directed me to (once again) perform the CLEAR PERSONAL DATA procedure (this seems to be their first answer to all problems). This morning I complied, only to discover that the App will not recapture my subscription. It thinks I am not activated, and thus the only page I get is the ACTIVATION prompt. I called Sirius back and they said that I have to take it to the dealer! I kept my composure as I demanded to talk to the Supervisor who only repeated the instruction that I have to take it to the dealer. I informed her that I've been to the dealer three times. The first time, the diagnostics found no problems. The second time, we opened the STAR case. The third time we replaced the SGW module. I informed her that I've done this CLEAR PERSONAL DATA procedure at least 3 times in the past, successfully, and still no fix. And just two days ago, under direction from Sirius rep, who was under direction from one level up, I successfully determined that I was activated. In regards to my visits to the dealer, she said I need to have the service representative call Sirius while working on the problem so they (Sirius and the mechanic) can confer. WHAT? I said, that was the purpose of the STAR case. She told me I was wrong. The STAR case opens up a dialogue between the service department and the "brand".... not Sirius. I accused Sirius of only addressing the peripheral symptoms of the failure and not the chronic problem. And I informed her that I was really getting frustrated having to talk to a Sirius rep, who passes my words to a problem resolution specialist, who in turn (if the problem is deemed serious enough) will pass the issue to the technical department. I'm convinced that the technical department doesn't see the big picture because they have no continuity with the customer. I want to talk directly to the technical people. She said not possible, they don't talk to the customer!!! In the end I capitulated, what else could I do. I told her that although I have a life, a family and a job that takes me on the road 15 days a month....I will find time to go to the dealer.... for a fourth time. But I added that after that, I will be calling her back with the same issue. As the call was ending, she had the audacity to ask me if there was anything else she could help me with!!!!!!!!!!!!! Just had to vent.

I hear you. Been through most of what you have a few times too. It’s ridiculous that FCA isn’t doing anything about all of the issues with Sirius and the Uconnect system.

 

[Laramiepete]

An update to my situation:
While I was out of town for a week last week the app commands worked consistently with my truck at the airport parking lot, not being used the whole time. When I got to the airport parking lot I even tried it again and I saw the doors unlock while I was standing a few feet away. Problem solved, right? Not so fast.
I drove the truck home and didn't drive it until a couple of days later. I tried to remote start using the app and no go. Failed! Darnit. Of course the key fob worked as always.
Since then it's been hit and miss. Sometimes I can go over 4 hours of down time now and the commands work, but after an overnight soak it always fails.
I checked with UConnect and they told me to verify my radio software. I attached a screenshot I took that verified I had indeed received the latest update - Application version 21.1. You have to put the radio in dealer mode to see this screen. I have the 8.4" screen so I press the bottom radio button and the bottom right phone button on the home screen. If you hold them together you get to another screen that allows you to toggle through these screens that give you info on your hardware and software.
It seems like it's more consistently starting longer than 4 hours down time, but as soon as I drove the truck once after the software update, the app commands are not working as they should.
Progress, but slow progress.

I have the exact same software on my 8.4" and have had it for as long as I've owned the truck. I have never received an update as far as I can tell. My app/website never worked from day one. I hope that they put some serious (Sirius) resources into fixing this problem. I'll bet that in the JD Powers survey that this will be the #1 complaint.

 

[kretsebr]

I've been following this issue for awhile now. I've try everything that has been suggested in this forum, to no avail for a fix. I have not talked to the dealer or Siris yet for I just don't trust them. BUT, I can tell you one thing I notice. If you go on the computer and login to the Mopar website under my vehicle/dashboard, you will get the remote commands like that in the phone app. This works for me every time, no matter what, but not the phone app after a long down time.....

Talking to an engineer I work with, he pointed out, it sounds as if there is a problem of them (Siris/Mopar) accepting the cell signal from our phones, that their computer allows its all the time via computer only.... He believes this may be a cell service issue of signal accepts via their computer system...

Putting this as routing...Cell signal to....their computer.... their computer to.... vehicle for starting...

I believe he's correct. Its not Cell signal to vehicle for starting... like I thought.

Please check to see if you have any issues using the computer website... also whom your cell service is.

Me, I have Sprint, ya I know Sprint is not the greatest. I've them for years and its the only one left with the unlimited usage plan.

This may be the whole issue.

 

[MJP]

I've been following this issue for awhile now. I've try everything that has been suggested in this forum, to no avail for a fix. I have not talked to the dealer or Siris yet for I just don't trust them. BUT, I can tell you one thing I notice. If you go on the computer and login to the Mopar website under my vehicle/dashboard, you will get the remote commands like that in the phone app. This works for me every time, no matter what, but not the phone app after a long down time.....

Talking to an engineer I work with, he pointed out, it sounds as if there is a problem of them (Siris/Mopar) accepting the cell signal from our phones, that their computer allows its all the time via computer only.... He believes this may be a cell service issue of signal accepts via their computer system...

Putting this as routing...Cell signal to....their computer.... their computer to.... vehicle for starting...

I believe he's correct. Its not Cell signal to vehicle for starting... like I thought.

Please check to see if you have any issues using the computer website... also whom your cell service is.

Me, I have Sprint, ya I know Sprint is not the greatest. I've them for years and its the only one left with the unlimited usage plan.

This may be the whole issue.

Mopar site doesn't and hasn't worked for me for the same period of time as the app. Ironically, both worked for the first week or two after I picked up the truck back in September then magically stopped working. I don't get it but not at all happy FCA hasn't stepped up and done something to resolve the issue even though I've complained numerous times and my dealer has opened a case on it.

 

[Laramiepete]

Just tried the site again. No Go

 

[Maelmorda]

Wow, just found this site after googling this problem. I just bought a 2500 Laramie Saturday. 8.4" screen. Same issue with the UConnect app. Called them twice, they sent me the clear personal data instructions, Activate screen now always appears for the Assist app. Tried activating it three times. As with others it seems to work after the truck has been run. Does not work from the website when it does not work from the app. I can go to the mopar site and change my password or my pin and when I then try the app, I can see the changes reflected there, so they are connected. The problem is elsewhere. It sounds like there's bugs in several different software processes here and no one is putting the big picture together. After reading all this, I'm not sure i'm going to bother with it. It looks from this forum that it's been going on for several years. Doesn't seem like its much progress has been made.

 

[Laramiepete]

Wow, just found this site after googling this problem. I just bought a 2500 Laramie Saturday. 8.4" screen. Same issue with the UConnect app. Called them twice, they sent me the clear personal data instructions, Activate screen now always appears for the Assist app. Tried activating it three times. As with others it seems to work after the truck has been run. Does not work from the website when it does not work from the app. I can go to the mopar site and change my password or my pin and when I then try the app, I can see the changes reflected there, so they are connected. The problem is elsewhere. It sounds like there's bugs in several different software processes here and no one is putting the big picture together. After reading all this, I'm not sure i'm going to bother with it. It looks from this forum that it's been going on for several years. Doesn't seem like its much progress has been made.

Welcome to the club! I am tired of trying to get this resolved. Now that the weather is getting warmer its not such a pain. Hopefully it will be resolved before next winter.