Uconnect 5 Box requires service . . .

[Shlippery]

View attachment 181486

Thanks, I reached out to RamCares over PM. Just waiting to hear back

 

[irishwake63]

did they send out another bad update that many have to pay to get their radios working again? I wish I still had my F150

 

[Shlippery]

did they send out another bad update that many have to pay to get their radios working again? I wish I still had my F150

Not sure. Still no update or message from RamCares over PM. I have followed up with them twice over the past 10 days or so bur haven’t heard anything back.

 

[Darksteel165]

Not sure. Still no update or message from RamCares over PM. I have followed up with them twice over the past 10 days or so bur haven’t heard anything back.

Typical. They are showing you how much Ram cares.

 

[Shlippery]

Typical. They are showing you how much Ram cares.

Yeah. It is starting to pop up more often too now while driving. Usually 2-3 times per trip.

 

[garrettgc]

Hello MidnightExpre$$,

Thank you for updating Ram Cares on your experience, we are glad to hear that everything is all working well. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.

William
Ram Cares

I am experiencing the same "uconnect box requires servicing" in my 2023 Ram 1500 Limited. Can you assist me with getting this issue resolved? Thanks

 

[MidnightExpre$$]

I am experiencing the same "uconnect box requires servicing" in my 2023 Ram 1500 Limited. Can you assist me with getting this issue resolved? Thanks

@RamCares

 

[Shlippery]

RamCares replied on May 2nd and asked if I had called UConnect. I said yes and that they did not give any fixes or information aside from try to wait for another update. Haven’t heard back from them since. Not much else I can do.. tried dealer, RamCares and UConnect but all I have gotten was “wait to see if another update resolves it”. Kind of a bummer they would put something into their vehicles that they don’t know how to service. I don’t blame anyone at the dealer, they were nice and honest in that they don’t have much information or insight as to how to resolve issues with that system.

 

[s8er01z]

all I have gotten was “wait to see if another update resolves it”.

last update for my 2021 Durango was in November of 2021 so pray they actually keep giving you updates at all.

 

[mattee]

So I ended up going to another local dealer the first week in March because they said they had been having success with this error. They checked the antenna, antenna wire and everything connected to the box and all that was good so what they ended up doing is just squeezing the connector a little to get it grip tighter when it plugs in. they told me they have noticed that from the factory the connection can be a little loose even though it's plugged in all the way. They said they've done this on numerous vehicles with this error message because it all comes down to measured resistance in the system if it sees any fluctuation in resistance it sets the error because it thinks there's a problem with the antenna. it also explains why it happens randomly when driving if you hit bumps etc. I have not gotten the error since....fingers crossed

 

[Shlippery]

So I ended up going to another local dealer the first week in March because they said they had been having success with this error. They checked the antenna, antenna wire and everything connected to the box and all that was good so what they ended up doing is just squeezing the connector a little to get it grip tighter when it plugs in. they told me they have noticed that from the factory the connection can be a little loose even though it's plugged in all the way. They said they've done this on numerous vehicles with this error message because it all comes down to measured resistance in the system if it sees any fluctuation in resistance it sets the error because it thinks there's a problem with the antenna. it also explains why it happens randomly when driving if you hit bumps etc. I have not gotten the error since....fingers crossed

That is interesting. What dealer was that if you don’t mind me asking

 

[Shlippery]

So I ended up going to another local dealer the first week in March because they said they had been having success with this error. They checked the antenna, antenna wire and everything connected to the box and all that was good so what they ended up doing is just squeezing the connector a little to get it grip tighter when it plugs in. they told me they have noticed that from the factory the connection can be a little loose even though it's plugged in all the way. They said they've done this on numerous vehicles with this error message because it all comes down to measured resistance in the system if it sees any fluctuation in resistance it sets the error because it thinks there's a problem with the antenna. it also explains why it happens randomly when driving if you hit bumps etc. I have not gotten the error since....fingers crossed

Also do you know which connector?

 

[Rick3478]

I got the error a couple days in a row earlier last week, but yesterday it's back to normal. Near as I can tell everything works in spite of the error message, just press OK and drive.

So here's a wild speculation based only on circumstance. Is it possible that the UConnect box only charges its battery when ignition is on and goes dead if you don't drive the truck for like a week?

That doesn't sound like a very good way to have designed the system, but I've seen other things that seem silly. For example, the compass heading in EVIC only works when the infotainment system is turned on, so I drive with radio on and volume at zero most of the time.

 

[mattee]

It was Keller Bros. Dodge in Lititz Pennsylvania. Here is a copy of the report keep in mind that the radio module had been replaced by another dealer previously so that colud explain the loose connection but they said they have seen issues with the connection from the factory.

 

[mattee]

All I know is it hasn't happened since they worked on it and the other dealer tried 6 times and failed to correct it.

 

[Shlippery]

I got the error a couple days in a row earlier last week, but yesterday it's back to normal. Near as I can tell everything works in spite of the error message, just press OK and drive.

So here's a wild speculation based only on circumstance. Is it possible that the UConnect box only charges its battery when ignition is on and goes dead if you don't drive the truck for like a week?

That doesn't sound like a very good way to have designed the system, but I've seen other things that seem silly. For example, the compass heading in EVIC only works when the infotainment system is turned on, so I drive with radio on and volume at zero most of the time.

I don't think that would be the case for me. I can drive for 2 hours then park for 5 min and when I turn the car back on the error is there and sometimes it isn’t. Sometimes on a 1 hour drive it will pop up 5 times and sometimes not at all. Very random.

 

[Shlippery]

It was Keller Bros. Dodge in Lititz Pennsylvania. Here is a copy of the report keep in mind that the radio module had been replaced by another dealer previously so that colud explain the loose connection but they said they have seen issues with the connection from the factory.

Interesting. I am in PA but nowhere close to there, maybe I will call them and ask if other dealers more local have heard this tip or if they would be willing to reach out to a dealer near me. Not sure if they care to do that but worth a shot I suppose.

 

[Rick3478]

Interesting. I am in PA but nowhere close to there, maybe I will call them and ask if other dealers more local have heard this tip or if they would be willing to reach out to a dealer near me. Not sure if they care to do that but worth a shot I suppose.

I do have a cheap OBD scanner, I suppose I should check once in awhile.

 

[mattee]

I don't think that would be the case for me. I can drive for 2 hours then park for 5 min and when I turn the car back on the error is there and sometimes it isn’t. Sometimes on a 1 hour drive it will pop up 5 times and sometimes not at all. Very random.

Mine was the exact same thing, totally random sometimes while driving, mostly when I first started it up. I'm going to my hunting camp tomorrow morning hopefully it will be good for the trip. Good luck moving forward.

 

[Shlippery]

Mine was the exact same thing, totally random sometimes while driving, mostly when I first started it up. I'm going to my hunting camp tomorrow morning hopefully it will be good for the trip. Good luck moving forward.

I’m going to give them a call. Thanks again for the info. Starting to happen all the time. Super annoying