Rear window replacement

[Steveram2019]

Had my 2019 ram 1500 big horn in this past week for the replacement of the rear window leaking. They put in a new window and now the rear window does not slide open. Does anyone know is this a separate mechanism or will they need to order a whole new window again?

 

[dts828]

Had my 2019 ram 1500 big horn in this past week for the replacement of the rear window leaking. They put in a new window and now the rear window does not slide open. Does anyone know is this a separate mechanism or will they need to order a whole new window again?

Has it worked since replacement? If not chances are they forgot to plug connector back in after replacing window.

Sent from my GM1917 using Tapatalk

 

[Steveram2019]

It worked before the replacement. I am thinking that they either forgot to play something in or shorted something with a fuse potentially. Haven’t had much luck with the dealership on this fix.

 

[Rupp]

Did they not test this before you left?

 

[Steveram2019]

No, plus they didn’t even clean the water stain either.

 

[Scram1500]

If you dont want to fight with the dealer, blot that area lightly with hydrogen peroxide, the stain will disappear

 

[James1414d]

No, plus they didn’t even clean the water stain either.

Wow, that's terrible service!

 

[Dusty1948]

No, plus they didn’t even clean the water stain either.

As Scram says, the headliners clean up pretty easy. Which makes it even more disheartening that it wasn't cleaned before you picked it up.

Sounds like people were in a hurry. I hope they have the time to do it over since they didn't take the time to do it right.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 03 June 2018. Now at: 044177 miles.

 

[kapinallinen2]

The rear window is integrated with the operating mechanism, they most likely failed to plug it in. Pulling the seats is a PITA.

 

[mikeru82]

The rear window is integrated with the operating mechanism, they most likely failed to plug it in. Pulling the seats is a PITA.View attachment 76395

That's a great pic. I was wondering what the rear wall of the cab looked like underneath the covers.

 

[kapinallinen2]

That's a great pic. I was wondering what the rear wall of the cab looked like underneath the covers.

Thanks. I pulled the seats for the window replacement, if someone was going to scratch the interior I wanted to be the one.

 

[Gearhead54]

Mine is leaking. Dealer threw a third brake light it under the extended warranty of the brake light. 2020 with 54k miles. This dealership forgot my appointment I had scheduled told me it was back glass frame and I'm SOL. The other dealer that is closer to me didn't return my phone call about my failed oil cooler 1 month ago or this leak. The dealer that did the brake light also did the oiler cooler... but only the part, they didn't cover replacing the contaminated coolant. I am disappointed in FCA quality and service.

 

[FastBlackRam]

Mine is leaking. Dealer threw a third brake light it under the extended warranty of the brake light. 2020 with 54k miles. This dealership forgot my appointment I had scheduled told me it was back glass frame and I'm SOL. The other dealer that is closer to me didn't return my phone call about my failed oil cooler 1 month ago or this leak. The dealer that did the brake light also did the oiler cooler... but only the part, they didn't cover replacing the contaminated coolant. I am disappointed in FCA quality and service.

And well you should be disappointed. The whole window thing is a debacle on the part of Stellantis. I had the leak, but mine was the seal not a crack in the frame. Killed my RF Hub and had mold in the carpet because it had been leaking for years. For me from the dealer it was "You have the same window as those covered in the extension of warranty, but for some reason your VIN is not included in the extension". I called Stellantis and we looked at the website together that shows your extensions, and sure enough mine didn't have that one (it did have the CHMSL one which mine is fine and isn't leaking there). SOL on the RF Hub, window and carpet. So I made an insurance claim on the consequential damage. Allstate covered my RF Hub and carpet but not the window. So I took the insurance money and did the RF Hub but not the carpet and used the carpet money to do the window at Safelite (replacement done right). I also got a lifetime warranty from Safelite on the glass and any consequential if it leaks. I treated the carpet myself and it looks good. The carpet cost was $200 higher than the window so I actually came out ahead.

Maybe you could somehow do an insurance claim? If you could tie the window leak to a weather event they will cover it. So be careful how you frame the story to them, no pun intended.

 

[Gearhead54]

And well you should be disappointed. The whole window thing is a debacle on the part of Stellantis. I had the leak, but mine was the seal not a crack in the frame. Killed my RF Hub and had mold in the carpet because it had been leaking for years. For me from the dealer it was "You have the same window as those covered in the extension of warranty, but for some reason your VIN is not included in the extension". I called Stellantis and we looked at the website together that shows your extensions, and sure enough mine didn't have that one (it did have the CHMSL one which mine is fine and isn't leaking there). SOL on the RF Hub, window and carpet. So I made an insurance claim on the consequential damage. Allstate covered my RF Hub and carpet but not the window. So I took the insurance money and did the RF Hub but not the carpet and used the carpet money to do the window at Safelite (replacement done right). I also got a lifetime warranty from Safelite on the glass and any consequential if it leaks. I treated the carpet myself and it looks good. The carpet cost was $200 higher than the window so I actually came out ahead.

Maybe you could somehow do an insurance claim? If you could tie the window leak to a weather event they will cover it. So be careful how you frame the story to them, no pun intended.

My insurance deductible is $1000. Window is $900 from mopar. I work in maintenance for a facility that is approx 5 acres under flat roof.... we have access to some seriously good roofing glue/ sealant. I am gonna cobble it for now.

 

[FastBlackRam]

My insurance deductible is $1000. Window is $900 from mopar. I work in maintenance for a facility that is approx 5 acres under flat roof.... we have access to some seriously good roofing glue/ sealant. I am gonna cobble it for now.

Are you sure your damage from a water leak carries a $1000 deductible? That sounds more like a collision coverage deductible. Mine was $100 because the damage was a result of a window.

 

[Gearhead54]

I didn't pay for any glass coverage, it was an option, just like rental vehicle or rental reimbursement for my insurance provider.

 

[DL3Greyghost]

I said this on another post about the odor in the cab, leaking frame and brake light, etc. how are any of us responsible for paying for this garbage? Why are we doing insurance claims and fighting with warranty and service advisors over a known issue on a POS vehicle? I have a barely a 3yr old vehicle that is unfit to be in because of the smell and leaking water and you’re going to tell me “…sorry, your VIN is not on the list…” rf hubs, $50 silicon, ….it’s all BS But Stellantis would rather play the numbers and hide behind a wall of lawyers and fine print than do the right thing and fix these trucks. First and last Ram for me…absolute trash build quality…ironically, my wife is a social media and marketing expert and wants to use this as a case study of how companies can improve customer experience…sorry Stellantis…you asked for it, now you’re going to get it…and I am much easier to deal with than she is.

 

[DL3Greyghost]

Another update…just got off the phone with my case specialist with customer service…because I refused to be hijacked by the dealership to replace the 3rd brakelight for $1400, I can take it to another dealership for a 2nd (3rd actually) opinion…and pay yet another diagnostic fee…again, they claim the odor is water under the carpet and pad that is mildewed. I know what mildew smells like and this ain’t that..and when I put my nose directly on the carpet, I cannot smell it…it’s a burnt chemical smell and they are either clueless or blowing smoke up my skirt to make me go away and say they fixed it. By the way, the brake light still works fine…shouldn’t that be a $15 gasket or at most and a good ring of silicone to fix that and not a $1000 assembly and $425 for labor? I really think they count on 90% of people are just that gullible or ignorant…I also asked the CA specialist if they had a line of communication to engineering or warranty personnel in order to flag this stuff and get in front of the problem…yeah, no. They are strictly talking heads that want 5 out of 5 surveys to convince everyone that their $100 oil change went as expected…there’s no interest in fixing things or anything that will jeopardize their dealership service cash cow.

 

[Merlin]

I contacted my dealer about the extended warranty for the center mounted taillight assembly and they told me that if it is leaking they will have to keep my truck for 48 hours to do diagnostics and that even though they have loaners it is at managers discretion. I told them I would have to call back. I have a small drip at times over the passenger rear seat in the headliner. we had high wind with rain and it appeared. I put permatex on both sides at the top of the window and I will order a new gasket. I can't leave my truck for 2 days without a loaner.