Ram all weather mats - received 2 of the same side

[Jako]

I ordered the Ram all weather mats January 17th via the internet and due to family circumstances and waiting for a sunny, warm day to lay them out I did not open the box till today. I received 2 of the same side (rear passenger mat). The website I purchased from has a 30 day return/exchange policy, though I'm not looking to do either, just get the correct mat. I have bad feelings about rectifying the situation. Wondering if any one else had a similar experience so I can appeal to "Ram Cares" if no help from seller.

 

[Kidder]

I ordered the Ram all weather mats January 17th via the internet and due to family circumstances and waiting for a sunny, warm day to lay them out I did not open the box till today. I received 2 of the same side (rear passenger mat). The website I purchased from has a 30 day return/exchange policy, though I'm not looking to do either, just get the correct mat. I have bad feelings about rectifying the situation. Wondering if any one else had a similar experience so I can appeal to "Ram Cares" if no help from seller.

What site? If it isn't a Ram site, what do you expect Ram Cares to do?

 

[MTRHEAD]

If it is a reputable seller i would think they would take care of you.

 

[Jako]

What site? If it isn't a Ram site, what do you expect Ram Cares to do?

Paypal went to AllMoparParts.com, emails from RamsAreUs.com. I am hoping that seller will do something even though it is past 30 days, as stated initially I do not want a refund or exchange, just the correct 4 mats. If other distributors of Mopar products (meaning it is more wide spread) had this packaging issue who is responsible to correct the problem? What connection is there between Ram Cares, their manufacturing facilities and their retail outlets? I do not have an answer, but I can approach them with the situation if I do not receive a response (hide behind/ignore my emails) or it can not be resolved at the base retail level.

Anybody receive 2 rear driver side mats want to swap?
or
Only allow 3rd person to sit behind passenger?
or
Remove shoes before entering?

I find frustrations too often dealing with "things" and try to analyze the situation and determine the cause of my frustration or "PO". Often it is people not doing their job, not knowing their job or "not my job" attitude, caring, taking appropriate steps to correct as there is no incentive involved, possible poor instructions or failure of supervision to name a few. More than likely I will never know the story behind "receiving 2 of the same mats".

Trust but verify, at the time I had more pressing issues and trusted when I should have verified.

Anyone with experience in similar circumstances or suggestions to resolve the situation is appreciated.

 

[duke2001]

Paypal went to AllMoparParts.com, emails from RamsAreUs.com. I am hoping that seller will do something even though it is past 30 days, as stated initially I do not want a refund or exchange, just the correct 4 mats. If other distributors of Mopar products (meaning it is more wide spread) had this packaging issue who is responsible to correct the problem? What connection is there between Ram Cares, their manufacturing facilities and their retail outlets? I do not have an answer, but I can approach them with the situation if I do not receive a response (hide behind/ignore my emails) or it can not be resolved at the base retail level.

Anybody receive 2 rear driver side mats want to swap?
or
Only allow 3rd person to sit behind passenger?
or
Remove shoes before entering?

I find frustrations too often dealing with "things" and try to analyze the situation and determine the cause of my frustration or "PO". Often it is people not doing their job, not knowing their job or "not my job" attitude, caring, taking appropriate steps to correct as there is no incentive involved, possible poor instructions or failure of supervision to name a few. More than likely I will never know the story behind "receiving 2 of the same mats".

Trust but verify, at the time I had more pressing issues and trusted when I should have verified.

Anyone with experience in similar circumstances or suggestions to resolve the situation is appreciated.

Sorry for saying this, but instead of spending so much time and effort posting this, why not just call the vendor, tell them what happened and ask them to correct it. Bet they would do it. Then, if for some reason they wouldn't, post on this forum for some advice.( and if that is what you did and I missed it scanning through this thread, I apologize)

 

[Jako]

Sorry for saying this, but instead of spending so much time and effort posting this, why not just call the vendor, tell them what happened and ask them to correct it. Bet they would do it. Then, if for some reason they wouldn't, post on this forum for some advice.( and if that is what you did and I missed it scanning through this thread, I apologize)

Sent email yesterday to vendor, no reply as of yet and will give them time to respond. Looking to see if anyone had an issue and if problem is more wide spread (manufacturing/delivery error) to help my case. The tail gate cable issue comes to mind as being wide spread and is a manufacturing issue with no adequate solution. I find the forum informative and helpful and want to prepare if another step will need to be taken and appreciate any advice. Also I can pass along to members my experience if they intend to purchase a product. I appreciate knowing when forum members have a good experience from a vendor, for example "Luke" comes up often for the Lomax cover. Hopefully I can give a to the vendor.

The internet has changed the way we do business and "caveat emptor" still applies.

 

[Jako]

Big thumbs up to Ramsareus.com and Mike at Rams Are Us. Received an email and old world phone call from Mike. Explained the circumstances to Mike, conversation went very well and he conveyed a genuine "straighten this out and customer satisfaction" approach. He arranged a Fed Ex pickup for the "mismatched set" and a new set arrived on Wed. May 1st.

I give Rams Are Us a 5 out of 5, .