I second every single thing is this tread. Same freaking issue.
I took the truck in for 3 different “small” issues; leather ripping from seam on drivers seat, upper glovebox light stays on, radio rebooting.
Took it to the first dealer after having to wait over a week for the appointment and my truck, dealer said truck was done, picked it up in the same condition. When I went back inside before I even left the lot to tell them the radio rebooting twice while in the parking lot—the service guy was “excited” to tell me that they will send a new seat cover. Ok...but what about my radio, this is what he said “well we will have to wait till the seat cover comes it...wtf??
So I went home, that weekend the truck dies. I wasn’t calling that dealer and I took it to another one an hour away. They had me in the next day, with a loaner—that was great news!
I get a call later that day and they said the technician thinks the glovebox is the cause of the radio going out because it is putting the truck into low power output mode...what? They continued to tell me that the truck was then “shedding power” causing the radio to reboot constantly. Ok, whatever...
So they told me part was on order, but I asked if they could isolate the problem to make sure it’s not something else causing the radio issue. They said they can’t because the technician thinks the glovebox is the fix...
So I wait to hear from them for a week with my truck staying at the dealer. I get a call and they tell me that distribution sent the wrong trim level glovebox. Had to reorder, and had to wait another week. So nearly 2 weeks in had to wait again with my truck at the dealer. Get a call almost 3 weeks in and they said they sent another wrong one. At this point I need my truck because I need to haul some stuff and I only have a gooseneck hookup.
I go to pick up my truck that weekend after my truck was there for almost 3 weeks. They said the glovebox was “isolated” like I asked them to do 3 weeks before. I pick up my truck and the glovebox is completely out and now I have a hole in my dash driving around. The dealer said the battery issue should be fine because the glovebox issue is isolated.
So I have the truck for about a week driving around waiting on the glovebox before they can look at my radio, and at the end of last week they call me again and they sent a third wrong glovebox.
So finally my truck dies again this weekend, I’m pissed and I’m in rage mode and I’m going to unload Monday morning first thing.
I have a case manager with ram cares about this but the technician is holding up this whole process along with distribution not sending the right part. I too don’t understand the point of ram cares.