I need some general advice on how to proceed. I bought a '25 Limited back in May and was doing alright with it until the dash lit up in warnings one night. I had warnings about ABS, 4WD, Brake, Stability Control, and Traction Control. I brought it to the dealership and they ruled in a faulty ABS module which was on back order so I had to wait a couple weeks. Module came in and was replaced but it didn't resolve the issue.
A Star Case was then opened and I was told engineers were looking at it. After many days, I was told the truck was ready to pick up. I asked what the solution ended up being and I was told they didn't actually do anything. On a whim they hooked up and there were no more codes so that means everything is working.
I wasn't even half way home and the brake light came on and the Infotainment had a screen-wide message telling me something was wrong with the brakes and I should call for help. The vehicle has now been towed back to a different dealership.
If I subtract the time that I had the truck back waiting for an ABS module, it's been out of service for 52 days and counting. I've contacted FCA Customer Retention asking for a buyback or at the very least a different Ram of similar options and I have been told to jump in a lake. I'm at a loss here because I even made my peace with the fact I was going to take a bath and wanted to trade it off on something else but now I'm boxed in a corner. I can't work a deal on a truck that has serious issues and FCA won't put me in anything else. I've all but begged them to please just give me a different truck so I can get on with life but the best they can do is a small cash payment if I promise not to sue them.
I would really prefer not to go to a litigation path so do I have any other options here?
A Star Case was then opened and I was told engineers were looking at it. After many days, I was told the truck was ready to pick up. I asked what the solution ended up being and I was told they didn't actually do anything. On a whim they hooked up and there were no more codes so that means everything is working.
I wasn't even half way home and the brake light came on and the Infotainment had a screen-wide message telling me something was wrong with the brakes and I should call for help. The vehicle has now been towed back to a different dealership.
If I subtract the time that I had the truck back waiting for an ABS module, it's been out of service for 52 days and counting. I've contacted FCA Customer Retention asking for a buyback or at the very least a different Ram of similar options and I have been told to jump in a lake. I'm at a loss here because I even made my peace with the fact I was going to take a bath and wanted to trade it off on something else but now I'm boxed in a corner. I can't work a deal on a truck that has serious issues and FCA won't put me in anything else. I've all but begged them to please just give me a different truck so I can get on with life but the best they can do is a small cash payment if I promise not to sue them.
I would really prefer not to go to a litigation path so do I have any other options here?
