It sounds like they are looking into it. The one difference I found between Ford and Chrysler, was that Chrysler stopped my mileage at the 1st day I brought it in for the heater issue. I got the car back, had electrical issues and had to order the new car. There were delays in the paperwork on the 1st Scat Pack replacement, which was actually a 2016. It had to be ordered, so there was 8 weeks. Then there was paperwork issues for another 30 days. When I went to get the car, there was now lot damage, so the dealer wouldn't allow me to take it. Now, the 2016s were no longer oderable and the '17 order banks weren't open yet. I had to wait for the '17 order bank to open, then order. I put well over 10k miles on the car during this time and I didn't have to pay for any of the mileage. Chrysler took care of me.
Ford, on the other hand, followed state lemon law guidelines and the mileage didn't stop until the arbitrator issued his decision. There were months of delays from Ford that caused my mileage to go up and I had to pay the penalty on all of it. Oh well. I'm back in a Dodge and I'm looking forward to it being a great truck. I understand all vehicles have issues, but as long as they can be fixed, I'm ok.