I was concerned with Rock Auto - I should have been concerned with Mopar.com National eStore.

[Cajuntec]

Bit of a rant. Gotta get this off my chest, because I just feel like whining a little this evening.

On 3/9/25, I placed my order for two Axle Half Shaft, Remanufactured, from Mopar.com National eStore. Today, I get a notice that my order was cancelled. No explanation as to why. Just that I'd get a refund in 2-5 business days.

So I call the number on the email - 888-269-5697. The person who answers is clueless. They have no idea why my order was cancelled. They send me an email shortly afterwards, saying it was likely one of a few reasons:
Declined Credit Card - Nope. My card was charged the full amount.
Unverified Shipping Address - Nope. I'm logged into my account, and I've ordered from the site before and had them ship to the same address that's in my profile.
Discontinued part - Nope. Shows in stock, and it's a valid part number.
Backordered - Nope. Site shows 2 in stock at the dealer I picked (and it took me a while to find one with two in stock).

So I call the dealer that it was supposed to be going through. That's when I find out what the actual problem is (by the way - Super nice person at that dealer, who ended up taking care of me after the rest of my calls). The dealer "Doesn't participate in the eStore program". They said they have told them that many times, but their dealer is still shown on the site.

I'm still trying to find out why this happened - I call the number for what is supposed to be Mopar Customer Service - 800-399-2668. Nope. Get bounced around from person to person until I'm finally told I need to call another number.

So I call that number, which is supposed to be for Stellantis. When they picked up, they said it was "FCA direct" (didn't they become Stellantis about 2021?) - 248-576-5741. Nope. Once again, bounced around until I'm told I need to call yet another number. This one is supposed to be for Ram Customer Care

Next, I call 866-726-4636 and I get transferred yet again to what they say is the "Parts Department". But an automated message answers, and the options are all for things that don't pertain to me. Finally, I just pick one in hopes I can get through to someone. Option 2. Nope! Now they want my claim number. And get this - If I don't have one... I have to "Call back". Don't even get to talk to a human. There is no way to back up.

So I hang up and call the 866-726-4636 number. The new person that answers says it's not their issue, and that I need to talk to the dealer I ordered from. I tell them I ordered through the eStore, and she keeps saying, "But you need to call the DEALER..."

Hey... I'm trying to report a problem with your website. They don't want to hear it. So I guess the issue still won't get fixed. I gave up. Trying to talk to them is ridiculous. I was worried about my first order from Rock Auto. I should have been worried about Mopar itself instead. Keeping my fingers crossed that my Rock Auto order goes better than this.

But in the end... I called the dealer back. Talked to a very nice guy named Scott, who went put his hands on the two parts, took my order over the phone, and sent me an invoice. It's just a slight bit higher (about $20) than the eStore price... because they added sales tax, which the eStore did not. But they honored the price, and the shipping cost I was quoted.

So I'm done with the eStore ordering. I may use the site to find the part I want. But then I'm calling the dealer directly. More than likely, I'll just call Scott. Because he was the only one I spoke to today that helped me.

Now I just hope I get my money back from the eStore... or I will have paid double for my new half shafts!

 

[boogielander]

ive never bought things from the estore.
actually, if you have friends at a 4x4 shop or mechanic garage, they can (and should) have already) open an account with the dealer and get wholesale pricing which comes out to be around the same amount with online pricing, with no tax iirc (it's been a few years since I ordered from the dealer using shop account. now we have a dedicated person doing that)!

Rock Auto is usually solid, so that should be good news for you!
I used to buy from Rock Auto before I got myself into this industry, because they do have the better (if not best) pricing out there. Now I just order everything using shop account and get wholesale pricing lol

 

[HSKR R/T]

Bit of a rant. Gotta get this off my chest, because I just feel like whining a little this evening.

On 3/9/25, I placed my order for two Axle Half Shaft, Remanufactured, from Mopar.com National eStore. Today, I get a notice that my order was cancelled. No explanation as to why. Just that I'd get a refund in 2-5 business days.

So I call the number on the email - 888-269-5697. The person who answers is clueless. They have no idea why my order was cancelled. They send me an email shortly afterwards, saying it was likely one of a few reasons:
Declined Credit Card - Nope. My card was charged the full amount.
Unverified Shipping Address - Nope. I'm logged into my account, and I've ordered from the site before and had them ship to the same address that's in my profile.
Discontinued part - Nope. Shows in stock, and it's a valid part number.
Backordered - Nope. Site shows 2 in stock at the dealer I picked (and it took me a while to find one with two in stock).

So I call the dealer that it was supposed to be going through. That's when I find out what the actual problem is (by the way - Super nice person at that dealer, who ended up taking care of me after the rest of my calls). The dealer "Doesn't participate in the eStore program". They said they have told them that many times, but their dealer is still shown on the site.

I'm still trying to find out why this happened - I call the number for what is supposed to be Mopar Customer Service - 800-399-2668. Nope. Get bounced around from person to person until I'm finally told I need to call another number.

So I call that number, which is supposed to be for Stellantis. When they picked up, they said it was "FCA direct" (didn't they become Stellantis about 2021?) - 248-576-5741. Nope. Once again, bounced around until I'm told I need to call yet another number. This one is supposed to be for Ram Customer Care

Next, I call 866-726-4636 and I get transferred yet again to what they say is the "Parts Department". But an automated message answers, and the options are all for things that don't pertain to me. Finally, I just pick one in hopes I can get through to someone. Option 2. Nope! Now they want my claim number. And get this - If I don't have one... I have to "Call back". Don't even get to talk to a human. There is no way to back up.

So I hang up and call the 866-726-4636 number. The new person that answers says it's not their issue, and that I need to talk to the dealer I ordered from. I tell them I ordered through the eStore, and she keeps saying, "But you need to call the DEALER..."

Hey... I'm trying to report a problem with your website. They don't want to hear it. So I guess the issue still won't get fixed. I gave up. Trying to talk to them is ridiculous. I was worried about my first order from Rock Auto. I should have been worried about Mopar itself instead. Keeping my fingers crossed that my Rock Auto order goes better than this.

But in the end... I called the dealer back. Talked to a very nice guy named Scott, who went put his hands on the two parts, took my order over the phone, and sent me an invoice. It's just a slight bit higher (about $20) than the eStore price... because they added sales tax, which the eStore did not. But they honored the price, and the shipping cost I was quoted.

So I'm done with the eStore ordering. I may use the site to find the part I want. But then I'm calling the dealer directly. More than likely, I'll just call Scott. Because he was the only one I spoke to today that helped me.

Now I just hope I get my money back from the eStore... or I will have paid double for my new half shafts!

I've ordered thousands of dollars worth of stuff through RockAuto and have never had a single issue that was their fault.