E torque alternator.

[1791]

i am happy for yau'll.
it stands to reason it is emission related because really the whole point of ET really is to lower emissions and stay compliant with the increasing regulations.

 

[GyRoCoN]

I'm happy to hear a couple people have received replacement parts to get them rolling again. it gives me some hope. we do NOT have the same consumer protections up here in Canaderp but I'm hoping a replacement will be on route shortly. They supposedly expedite replacement parts when an in warranty vehicle is off the road, so we shall see. In the meantime, I'm rocking a Bright white Grand Caravan rental/loaner while waiting for the parts. Did I mention I miss my truck? lol

 

[834k3r]

Well, I got my truck back today from the dealership and it’s all fixed. I called Ram about a week and a half ago to complain/provide my displeasure that I may have to wait a couple of months or more to get a new GMU. Without raising my voice (which I typically do in these situations) during our phone conversation, they said what we can do for you is get the part expedited for you. After a few days, I was contacted by a claims specialist who said they are working on it. On Tuesday, I received an email from them saying they would be in touch with me next week with an update. I responded to the email politely, but with factual information basically saying this is rediculous. Today, I got a phone call saying the dealership received my part. I called the dealership around 11:00 AM and they said they weren’t sure if they received it yet or not but would know in about an hour. I called them back and they confirmed they had the part. I said ok, when will you get the truck fixed. They said today or tomorrow and they would let me know. Around 3:00 PM, they called and said the truck was fixed.

So, if you are currently waiting on getting your GMU fixed, I would highly recommend you reach out to Ram and ask them to expedite the part to the dealership.

<rant on>
All of which should not be necessary to fix a known (by this point) problem.
<rant off>

So...what's the contact info to get the part expedited to the dealership? Calling the service department?

 

[Beagles20]

<rant on>
All of which should not be necessary to fix a known (by this point) problem.
<rant off>

So...what's the contact info to get the part expedited to the dealership? Calling the service department?

I called 800-423-6343. This number is for Jeep, Dodge, Ram and Chrysler, but just go through the phone prompts and eventually you tell them your call is in reference to Ram.

 

[834k3r]

Called my dealership yesterday asking for an update. Part apparently shows a due date of 3/24 (which could/will change) and the backlog is down to 2,800 (roughly 2/3 of what it was when I got put on the backorder list).

 

[tsc74]

Call Valley CJDR in Ohio 419-636-4594. They called me and said they received two new MGUs in yesterday 11th.

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