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Dealer installled 4" lift and warranty issues

Kwhassler

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Jul 18, 2022
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Before my truck even arrived, the accessories department from the dealer reached out to me with a list asking if there was anything I'd like done before I picked it up. I inquired about a lift. He said he had one in stock and if I wanted it should jump on it as the supply chain was backed up and no certainty when he'd get more. So I agreed to have it dealer installed. I went to pick it up and finally in the finance office signing a forests worth of papers, came to one that stated any alterations to suspension or tire size voids the warranty. Finance guy added the $2695 to the invoice but said he didn't know what it was for. But no problem he said if I could afford $60 I said I could afford $60 and as he started to explain that also covering the lift I got 84,000 miles and 7 years on the warranty and I said all for $60 and he said well per month but as it turned out I financed it for 3 years and it was $118 a month to the tune of $4,280 for an extended warranty aftermarket extended warranty that would cover the lift. Shouldn't I have been informed by the accessories guy that the lift he was selling me voided the warranty and I'd need to spend $4280 more if I wanted to be warranted?
 
WOW.
I would tell them to put original stuff back, remove additional price or take truck back. Then find different dealer. I know there is wait time to get new truck but if u could wait...
It would **** me off that financial dude doesn't know what he charges customer, it looked to me like there is no communication between sales and service. At my dealer when I was ordering my truck salesman called service dept. with questions what I could add so I knew what options I have before signing papers and after.
Another thing with warranty is that what my dealer said : if I buy right now the extended warranty overrides existing. His advice was to wait like 2 months before existing warranty about to expire then buy new one. So technically if I get 7 years then I would have total of 10 years. I'm not sure if this works.
 
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