Contacting Stellantis?

[Ramagain]

I ran into a problem with my 2021 EcoDiesel (Service DEF System See Dealer warning) which includes the Eng Maint light. It eventually turned into the “Engine Will Not Restart in 200 miles” warning. My nearby Ram dealer is not impressing me with their vast knowledge of troubleshooting. They’ve had it for a week with NO solutions on troubleshooting the DEF system. Like you, you don’t want a mechanic say every part in the truck needs replaced as compared to actual troubleshooting. If I dont have an extended warranty is there anyone you can call at Ram to discuss an engine problem to verify a dealerships service dept are diagnosing it properly?! What do dealers do when the service dept is stumped? I’ve called third party shops in town and almost all don’t touch ecodiesels. I would really appreciate you’re thoughts.

 

[Scap]

If dealer gets stumped they can open a Star Case which will give them access to an engineering department that specializes in tech assistance.

 

[Marine6212]

You don't have "Mechanics" at a dealership, they are "R&R" monkey's. If the truck doesn't have have a code they have no clue what to change.
Don't know where you're located, this guy has a YouTube channel seems to know diesel engines.

 

[RAL]

I assume that the DEF is full? Always start with the simple stuff first

EPA mandates that the diesels using DEF have to be refilled or the engine shuts off within a certain period, to avoid evading the emissions requirement (I am going to restrain myself to not comment on what I think about this).

If the DEF is full, they should check the sensors or other pieces that “tell” the main computer that DEF is present. That is where I would start if the engine runs well otherwise.

Good luck and let us know how it turns out, would be helpful for others to hear.

 

[Ramagain]

I assume that the DEF is full? Always start with the simple stuff first

EPA mandates that the diesels using DEF have to be refilled or the engine shuts off within a certain period, to avoid evading the emissions requirement (I am going to restrain myself to not comment on what I think about this).

If the DEF is full, they should check the sensors or other pieces that “tell” the main computer that DEF is present. That is where I would start if the engine runs well otherwise.

Good luck and let us know how it turns out, would be helpful for others to hear.

I live in Houston and generally had DEF no more than half full. When this happened I assumed best case was that it crystalized in the tank. The dealership "did" top it off though, but kept throwing codes until the other day. Drove it home without any issue. I'll let ya'll know tomorrow.

 

[Ramagain]

I assume that the DEF is full? Always start with the simple stuff first

EPA mandates that the diesels using DEF have to be refilled or the engine shuts off within a certain period, to avoid evading the emissions requirement (I am going to restrain myself to not comment on what I think about this).

If the DEF is full, they should check the sensors or other pieces that “tell” the main computer that DEF is present. That is where I would start if the engine runs well otherwise.

Good luck and let us know how it turns out, would be helpful for others to hear.

Thank you RAL.