Body Mount TSB

[RanchSuede]

Anyone find success with replacing cab mounts? There is a TSB for trucks built on specific dates in 2018 but I know for a fact I have the same problem on my 2020 Laramie built 10/2019 which is out of the date range given TSB 23-013-19 REV.A.
Have been to my dealer twice with no help from them on a fix. I go back this Tuesday with the TSB in hand and hope they'll honor the repair on the TSB even though the truck was not built in the dates given on tsb. Also found a Star Online Pub. See attached

 

[vincentw56]

Anyone find success with replacing cab mounts? There is a TSB for trucks built on specific dates in 2018 but I know for a fact I have the same problem on my 2020 Laramie built 10/2019 which is out of the date range given TSB 23-013-19 REV.A.
Have been to my dealer twice with no help from them on a fix. I go back this Tuesday with the TSB in hand and hope they'll honor the repair on the TSB even though the truck was not built in the dates given on tsb. Also found a Star Online Pub. See attached

Why would they honor a TSB that is for 4th gen trucks and not 5th Gen? They have no reason to do that. Plus, if they fixed it, they would be doing it for free as the TSB wouldn't cover their cost from Ram.

Also, did you read the image you posted? It said there is no resolution at this time and replacing parts won't do anything. Seems like you are fighting a guaranteed losing battle.

 

[RanchSuede]

Why would they honor a TSB that is for 4th gen trucks and not 5th Gen? They have no reason to do that. Plus, if they fixed it, they would be doing it for free as the TSB wouldn't cover their cost from Ram.

Also, did you read the image you posted? It said there is no resolution at this time and replacing parts won't do anything. Seems like you are fighting a guaranteed losing battle.

 

[RanchSuede]

Just trying to find out if anything has changed in the last 3 years since the letter was dated 2021 or if anybody has had any luck getting a repair done.

 

[mike_ct]

I ordered the parts from the tsb and did it myself. My truck is a 2019 5th gen built in 18. Took care of the noise.

 

[RanchSuede]

Why would they honor a TSB that is for 4th gen trucks and not 5th Gen? They have no reason to do that. Plus, if they fixed it, they would be doing it for free as the TSB wouldn't cover their cost from Ram.

Also, did you read the image you posted? It said there is no resolution at this time and replacing parts won't do anything. Seems like you are fighting a guaranteed losing battle.

Pretty sure 2019 are 5th gen.

 

[RanchSuede]

I ordered the parts from the tsb and did it myself. My truck is a 2019 5th gen built in 18. Took care of the noise.

I ordered the parts from the tsb and did it myself. My truck is a 2019 5th gen built in 18. Took care of the noise.

A and B pillar?

 

[mike_ct]

I replaced A pillar ones

 

[vincentw56]

A and B pillar?

BTW, a TSB doesn't mean they have to fix it for free. That's not what a TSB is. It's not a recall. You would still need to pay if it is out of warranty.

 

[firemedic10584]

I did a write up on changing the body mounts out on my 2023 for the updated design. I spent about $80 for all 4 new mounts and changed them in my garage. Very simple to do. Do a search on here.

 

[firemedic10584]

Not worth the hassle of even dealing with the dealer who will 99.99% deny the claim and then charge you more to just inspect it than it is to just buy the parts yourself and change them.

 

[scottmoyer]

I followed firemedic10584 and ordered the parts. I also replaced them in about an hour max in my driveway. No clunk anymore. I have a '21 Rebel that's been clunking over every speedbump or uneven entry into a road/driveway. I think I paid about $95 delivered.

 

[Cbty2050]

Not worth the hassle of even dealing with the dealer who will 99.99% deny the claim and then charge you more to just inspect it than it is to just buy the parts yourself and change them.

Of course they will deny a claim on a vehicle that is out of warranty.