Anyone Else See This?

[AKBill]

Hello! I had a weird (bad) experience buying my 2024 RAM. The dealership provided a big blown up laminated copy of the Window Sticker. I had a copy of the real window sticker. Both stickers included my exact truck including the VIN. But, after the fact, I discovered that the sticker the dealership provided had been altered raising the MSRP and raising the environmental score. The General Manager said, when I complained, that it was FCA not him that created the altered sticker and that the true MSRP can change from time to time. I know that the MSRP does not change, but have any of you ever seen or been given this fake sticker? It's big, probably 18"x12" and laminated. I'm trying to find out if this is an FCA scam or the dealership, and neither are much help. Have you seen one like this?
Other than that, I love the truck and happy to be here.

 

[1923bob]

Welcome to the forum.

 

[Cbty2050]

MSRP can change, happens all the time. The manufacturer sends new window stickers to the dealer. I recall about a year ago the sales manager had stack of new window stickers from Stellantis on his desk

 

[dajogejr]

To be honest… unless you planned on taking a laminated window sticker in a trophy room and keeping the truck until it’s a classic… I’m not sure I’d give this a second thought.
You bought it, drive it, enjoy it. If you need your window sticker for reference, use a website that takes your VIN and gives you your window sticker. After the deal is done, price is irrelevant what it says on paper.

 

[AKBill]

MSRP can change, happens all the time. The manufacturer sends new window stickers to the dealer. I recall about a year ago the sales manager had stack of new window stickers from Stellantis on his desk

WOW!!!!! Thanks for this. To me that is just crazy. I always viewed a window sticker as an as-built and the price was it's value when it was built. Amazing.

 

[SD Rebel]

Happened to by brother, he bought a Ford Maverick, the window sticker pre-delivery was $31,000, but it was raised to $34,000 later as it was being delivered.

What was awesome is the dealership kept to the agree upon price and charged him $31,000. What's crazy is, he put no money down on the order and they could have easily sold it to someone waiting in line for $10K above MSRP at the time. Even more, he ordered with a 1.99% APR Ford finance, but it jumped to 4.99% by the time of delivery, but they still honored the 1.99%. Wish other dealers followed this example.

 

[cerbo]

if I m following this correctly they did the MSRP lower on a Mazda CX90, 2024 I bought. Unhappy customers when they lowered the price (MSRP) after some have recently purchased under the higher MSRP. We got $1200 check back from Mazda. I didn t realize the msrp could be changed until I had this happen.

 

[AKBill]

MSRP can change, happens all the time. The manufacturer sends new window stickers to the dealer. I recall about a year ago the sales manager had stack of new window stickers from Stellantis on his desk

Can you tell me more about this. I just researched this further and it is actually illegal to change the msrp on a new vehicle that has not yet sold.

 

[AKBill]

I spoke too soon. Research shows that MSRP is an as-built value and cannot be changed. Now I just need to find out if FCA did it or the dealership.

 

[SD Rebel]

I thought the manufacturer can change MSRP whenever they like, it's a suggested price anyways. The dealer however cannot on their own. However, they can put a new sticker on the car the factory authorized.

 

[Cbty2050]

I thought the manufacturer can change MSRP whenever they like, it's a suggested price anyways. The dealer however cannot on their own. However, they can put a new sticker on the car the factory authorized.

This is how I understand it. I have seen 2500 trucks get new window stickers before they were on the lot.

 

[oe542bob]

Back in October I was searching Jeep website for 2024 Grand Cherokees. I noticed on some MSRP on the site that there was a $4,000 deduction on the option side, lowering the final price by that amount. Also noticed those window stickers also had a $4,000 higher base price.
We had gone to a CJDR after I discovered this to check out a Jeep they had there. I said something to our salesman about what I saw. He told me that Jeep had issued new MSRP stickers with the lowered price to replace the originals on their in stock JGCs. Now in this case, it was to lower (their already inflated price) down the $4,000.

 

[boogielander]

uh... what's the need for this issue? are you trying to sue the dealership or something, for the "bad" experience?
you paid for the truck already at the price you agreed with, MSRP doesn't really matter anymore. it is a suggested price and not the "sale price"
the environmental score doesn't matter at all. i mean, you bought a truck not a prius lol

im confused... as in, why is this even an issue?

 

[cerbo]

well I think maybe re sale value (insurance values) will changed based on the new MSRPs. ? and in my case I already owned the vehicle (Mazda). not a good way to build customer loyalty IMO.

 

[SD Rebel]

well I think maybe re sale value (insurance values) will changed based on the new MSRPs. ? and in my case I already owned the vehicle (Mazda). not a good way to build customer loyalty IMO.

I'm assuming you didn't purchase at MSRP to begin with, invoice price? But so many factors plays into the overall deal besides price, like APR, dealer and factory discounts, trade in values, etc.

The changing of the MSRP while it sucks if it's against you isn't illegal. Also, if that value went up, assuming your insurance is even basing it on MSRP (mine does it on market value), that may increase your insurance very slightly, but also help you with residual values.

I'm not quite sure on your timeline, did you agree on a price and they raised it or did you pay a price and find it it was lower before?

 

[boogielander]

the resale value or insurance value has nothing to do with MSRP. it has everything to do with market value, which is independent from MSRP.
for instance, in the wuhan virus years MSRP moved up but it still did not reflect the market value of the cars, that's why cars were sold at record high numbers for both new and used cars. For insurance pay outs, it reflected on the market value of the cars at the time, that's why plenty of people who got in accidents walked away quite happy with the amount they received.

customer loyalty via window sticker doesn't make sense at all UNLESS you custom ordered the vehicle and your name is on the window sticker instead of the dealer name or FCA name on it.

 

[cerbo]

I'm assuming you didn't purchase at MSRP to begin with, invoice price? But so many factors plays into the overall deal besides price, like APR, dealer and factory discounts, trade in values, etc.

The changing of the MSRP while it sucks if it's against you isn't illegal. Also, if that value went up, assuming your insurance is even basing it on MSRP (mine does it on market value), that may increase your insurance very slightly, but also help you with residual values.

I'm not quite sure on your timeline, did you agree on a price and they raised it or did you pay a price and find it it was lower before?

Correct , I was about invoice price. Then soon after many of us bought the cx90 they lowered the MSRP. apparently they got so much pushback (doesn t inspire brand loyalty) I was informed on a Mazda forum if I make a complaint to Mazda they have a settlement. $1200 check. I owned the vehicle less than a year during this transaction . What I meant on after market value it certainly would lower my value if the new ones have a lower entry price causing the model to over all be worth less . I had nothing to loose at that point, I already owned it , but would probabaly have never bought another Mazda. so I am happy with the overall settlement Mazda offered.

 

[SD Rebel]

the resale value or insurance value has nothing to do with MSRP. it has everything to do with market value, which is independent from MSRP.
for instance, in the wuhan virus years MSRP moved up but it still did not reflect the market value of the cars, that's why cars were sold at record high numbers for both new and used cars. For insurance pay outs, it reflected on the market value of the cars at the time, that's why plenty of people who got in accidents walked away quite happy with the amount they received.

customer loyalty via window sticker doesn't make sense at all UNLESS you custom ordered the vehicle and your name is on the window sticker instead of the dealer name or FCA name on it.

Sure, but I'm really talking about deprecation, which requires a starting point to determine. From what my insurance company told me, it's based on MSRP, which you then subtract current market value (which is a moving target), and you get the deprecation since new to current.

If your MSRP goes higher, then the residual value will go higher assuming all other variables are equal, such as condition, mileage, etc.

When I bought my Rebel in 2019, it had an MSRP of 55K, I paid $39K (with 25% discount). My insurance told me not to buy GAP insurance since my truck was worth more than what I paid for it. That if it was totaled tomorrow, I would get money back. That's because the residual is taking into account the original MSRP, not what I paid for it. This was before the Covid market changed everything and raised market values, at least for the next few years, but now the market is clearly back closer to normal.

 

[SD Rebel]

Correct , I was about invoice price. Then soon after many of us bought the cx90 they lowered the MSRP. apparently they got so much pushback (doesn t inspire brand loyalty) I was informed on a Mazda forum if I make a complaint to Mazda they have a settlement. $1200 check. I owned the vehicle less than a year during this transaction . What I meant on after market value it certainly would lower my value if the new ones have a lower entry price causing the model to over all be worth less . I had nothing to loose at that point, I already owned it , but would probabaly have never bought another Mazda. so I am happy with the overall settlement Mazda offered.

Gotcha, makes sense to me now. However, lowering of the price is common, especially with Tesla who will drop a price by $5K on a whim mid-year. There is no loyalty or checks given back there, I would just be happy you got a check from Mazda, I highly doubt anyone else would do that, maybe Toyota?

 

[cerbo]

Gotcha, makes sense to me now. However, lowering of the price is common, especially with Tesla who will drop a price by $5K on a whim mid-year. There is no loyalty or checks given back there, I would just be happy you got a check from Mazda, I highly doubt anyone else would do that, maybe Toyota?

agreed. with Tesla people just aren t buying them esp at the price. why can t they just sell them at a discount to msrp ? Why lower the msrp unless they missed the mark by a ton. and yes I am happy with Mazda .