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AMP flash TSB# 08-123-18 (19 speakers)

warvet

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So, I never had a real issue with my 19 speaker system. I didn't understand why people complained because mine sounded fine. Well, I took it in for the first oil change, air bag recall, and complained about the rear edge of my driver's side front door sticking out more than the leading edge of the driver side rear door.

I didn't get my usual advisor, so this tech came out to the truck, turned it up to max and said nothing was wrong with it. I told him there was a TSB and he said, there is nothing wrong with it, it sounds loud. So I politely told him that we shouldn't be able to have a conversation with each other while that stereo is on max and I showed him the TSB on my phone. He complained that the TSB was vague. Mind you, I complained the exact verbiage that was on the TSB.

Anyway, a few hours later, he called and gave me an apology and said the entire shop was shocked after they did the amp flash. I picked up the truck the next day (had to leave it for the body shop to align the door), and it's amazing how great this stereo sounds now. It's louder, for sure; but it's as if the amp settings were all wrong and as if some of the speakers weren't working. I'm more amazed at the quality of sound than the loudness. On surround setting, I can literally feel the music hitting me from all around and that's something I didn't feel at first (some songs, I have to take it off surround because it's too loud for my sensitive ears). Now, it truly hurts my ears as I get up to max and I can leave it at a much lower volume for an enjoyable level now.

So, if you haven't complained about it, I would. Head over to the TSB thread and print it out or save it on your phone.

As for the door.....I noticed a lot of 19s had this issue on the lot and the tech pointed that out. But the body shop agreed it shouldn't be and they loosened the hinges on both driver side doors and adjusted the rear edge of driver door 'in' and the leading edge of the rear door 'out' and it's perfect just like the passenger side.

Only thing left to do is get some sort of foam on that rear sliding window to stop the rattle from this new thump I have :) Oh, and welcome my usual service advisor back from vacation.
 
It took me two trips to the dealer three service managers and many, many messages between myself and FCA but persistence pays off because mine sounds amazing now.
 
Too many stories like this here but seriously FCA are *** hats. Back in 2015-16 the Challenger and Chargers with the HK systems had some with the same problems needing a TSB to rectify and some never got their system sounding as good as others. Unreal this still happening even in another platform with the premier sound system.
 
Too many stories like this here but seriously FCA are *** hats. Back in 2015-16 the Challenger and Chargers with the HK systems had some with the same problems needing a TSB to rectify and some never got their system sounding as good as others. Unreal this still happening even in another platform with the premier sound system.

Truthfully doesn’t bother me. I’m new to FCA/Ram. I had the clunk in my Ram that got fixed, my previous 2011 BMW 750Li had issues that BMW said were normal, my wife’s 2015 Mercedes had issues last year that Mercedes took about 4 months to figure out a fix for people,but it’s fine now, my 2017 Harley goes in for a clutch recall next week and many owners have sumping and oil migration issues, my iPhone gets an update like every 5 minutes fixing something, my supervisor’s F150 King Ranch idles like it’s gonna shut off but they say it’s within spec. I guess I’m just saying, I’m not mad at FCA/Ram. Every manufacturer has issues.

But........I sold a 2001 Honda Civic last year that never had one issue!!! That’s why my daughter went into a 16 Honda Civic to head off to college and she’s had no issues. Honda has my full trust
 
So, I never had a real issue with my 19 speaker system. I didn't understand why people complained because mine sounded fine. Well, I took it in for the first oil change, air bag recall, and complained about the rear edge of my driver's side front door sticking out more than the leading edge of the driver side rear door.

I didn't get my usual advisor, so this tech came out to the truck, turned it up to max and said nothing was wrong with it. I told him there was a TSB and he said, there is nothing wrong with it, it sounds loud. So I politely told him that we shouldn't be able to have a conversation with each other while that stereo is on max and I showed him the TSB on my phone. He complained that the TSB was vague. Mind you, I complained the exact verbiage that was on the TSB.

Anyway, a few hours later, he called and gave me an apology and said the entire shop was shocked after they did the amp flash. I picked up the truck the next day (had to leave it for the body shop to align the door), and it's amazing how great this stereo sounds now. It's louder, for sure; but it's as if the amp settings were all wrong and as if some of the speakers weren't working. I'm more amazed at the quality of sound than the loudness. On surround setting, I can literally feel the music hitting me from all around and that's something I didn't feel at first (some songs, I have to take it off surround because it's too loud for my sensitive ears). Now, it truly hurts my ears as I get up to max and I can leave it at a much lower volume for an enjoyable level now.

So, if you haven't complained about it, I would. Head over to the TSB thread and print it out or save it on your phone.

As for the door.....I noticed a lot of 19s had this issue on the lot and the tech pointed that out. But the body shop agreed it shouldn't be and they loosened the hinges on both driver side doors and adjusted the rear edge of driver door 'in' and the leading edge of the rear door 'out' and it's perfect just like the passenger side.

Only thing left to do is get some sort of foam on that rear sliding window to stop the rattle from this new thump I have :) Oh, and welcome my usual service advisor back from vacation.
I recently took my 19 LIMITED and explained that my speakers were cutting off.. service advisor said i needed a reflash and that it would be like $170.. did you have to pay?? I figure if the amp needs reflashed.. that sounds like an issue on their part..
 

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