2016 Ram not receiving commands after truck sits a while

[eboyd0013]

Anyone get any answers as to why the remote app commands aren’t going through after the truck is turned off a while? Been having this issue for a couple months and keep getting the run around with uconnect access care and they will not cancel my subscription or refund any of my money that I have paid for the last 3 months. Even if I cancel my subscription they want to charge me 60 bucks for early contract termination which is just the same as me paying for it monthly anyway.

 

[Andymax]

what do you mean by "a while"? I believe there is a battery protection function that shuts off the truck's gps, thus disabling remote Uconnect access. IIRC, its a few days. Kinda sucks but understandable. It's rare that my truck sits very long, but I try to use the "locate" function via the phone app just to keep it alive. I know a lot of people don't see value in paying for the remote access, but I sure do.

 

[TrackDay]

A couple of years ago I had persistent problems with my 2019 Ram shutting down and not receiving UConnect app commands after 1 hour or more. I brought it in to the dealer twice, had a Star case, etc. and they ended up just giving me some oil changes and tire warranties to keep me going for awhile. I now have a '21 Ram and it's worked pretty much flawlessly for a year.
There are threads on this forum about this issue for 2019 and up trucks I know. I participated in a couple of them.