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It’s been over a year now since the dealer replaced my media hub for the USB under the screen. Not a single issue after they replaced it.
Mine was under warranty so I can’t say how much it would have cost.
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I had something similar with my 2019. Dealer attempted to order a whole new 12 inch unit but FCA required them to replace the usb media hub. Dealer replaced the media hub and the problem went away.
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