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well they said it's normal noise, they observed it and even with the images of this thread for the service tickets, the tsb, and the video from youtube which is the exact same issue I'm having the dealership claims it's a normal noise, and the tsb doesn't apply to my vin number. They did say I...

I have sent the dealership a email and booked appointment. We shall see how they do compared to the horrible ford i had before.

I have the same noise is there a suggestion as to how to approach my dealership about this?