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Yep they basically gave me the same type of rental. It was better than a Corolla but not what I was looking forward to driving in my first month of ownership. That's a real nice looking ttruck. The tires look great on it

Absolutely love it. It's a 23 Bighorn 5.7 eTorque, bright white Night Edition, level 2 package with panoramic sunroof. By far the nicest truck I've owned.

Finally got them to produce an invoice. They claim they could not duplicate the Service Shifter issue... so the only thing they repaired was wiring to the PTS module... which fixed the Park Sense issue. So either they repaired the Service Shifter issue and didn't report it, or the PTS module...

Do you know about how long after I can probably expect to receive an email? I ask because this sounds like this is their process... but if I don't receive anything after a certain period of time I will have to go back to them. Sent from my SM-S906U using Tapatalk

Your probably right. They did say they would get it to me and I think it does come in through the service history on Mopar. But I am realllly anxious to see what the culprit was. Sent from my SM-S906U using Tapatalk

That is correct. Nothing. Said I'd get a call and everything emailed to me. Will have to go back for it. Sent from my SM-S906U using Tapatalk

Just an update - regained my faith in the truck. I finally got it back fixed from the dealer and took it on a 3 hour trip up to Lake George... no issues! Still don't know what the issue was because my advisor wasn't there when I picked it up. Sent from my SM-S906U using Tapatalk

I lost faith in the truck because the dealer is taking so long to fix it... in cooperation with Stallanis through their STAR case. If I do have to bring it back in for anything it won't be going back to this dealer regardless.. but I am scarred. I haven't owned the truck for more than a day to...

Well... my case got escalated to an Area Manager... who is now waiting on my dealer to contact them back. And since my dealer hasn't contacted me or my case manager... which is why it was escalated to the Area Manager in the first place... I see this going nowhere if a resolution hinges on my...

Thank you Callie @RamCares. I appreciate it. Do my emails to my case manager get entered into my case notes? Are you able to see my attempts at corresponding with him?

Yes I am keeping a log of everything. Been communicating to my sales guy through text but now he is not responding to me much anymore. But it's the only way I will communicate. The service department doesn't contact me at all... I just keep calling them and leave voicemail basically. So with the...

Yes from what I understand RamCares are the ones who are able to facilitate getting a field engineer out there. I could be wrong but that's what I am hoping.. and thats what I am pushing them to do. And if there is a better way to get a field engineer out there please let me know! Because my...

It's hard for me to communicate with the service department. The advisor won't even give me a hint of where I stand. He just tells me it's at the mercy of the STAR case. Very tight lipped and it's very frustrating which is why I opened the case with @RamCares so hopefully they are able to...

Thank you. I really do hope they square it away soon. They put me in a Ram loaner... its not the same but it's still nice. I just read about all of the stories on here of months in the shop and then problems after problems... back and forth in the shop. I was hoping to hear from the other camp...

Pretty sure Lemon Law in NY is 30 days out of service or 4 failed attempts to fix. I am going on 4 weeks now. Sent from my SM-S906U using Tapatalk

Yes have been in a loaner. Sent from my SM-S906U using Tapatalk

Yes... definitely cutting ties with them once I get my truck back from the service department. Agree 1000% that I need to be using another dealer. As far as returning the truck goes... tried that after I brought it in to service... I honestly thought it was going to be a quick fix. After 3 or 4...

Hi all, Newbie Ram owner here. Just bought my first 2023 1500 Bighorn after flipping from another brand. I absolutely love the truck... only problem is... 20 miles into my trip home from the dealer, I started getting a "Service Shifter" message on my dash. I was like huh... thats cool. It's...