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So just an update for anyone caring now or searching later. Carmax covered the trip to the dealer. The dealer applied the firmware update BUT it did not correct the "Acquiring Signal" condition. They tested the head unit with an external antenna and traced the problem back to the head unit (vs...

Today's update - spoke to a nice RamCares rep who walked me through multiple steps to get my radio firmware version (ie Dealer Mode) all of which failed. I was told I have to bring it into the dealership and I am now waiting a call back from them to confirm what I already know, that they'll...

Sent One more update - when I picked up the truck today they printed me out a TSB and told me a local CDJR dealer told them I could install it myself. However these clearly require DealerCONNECT access which I do not have. First things first though... need to figure out what the latest update...

Hi all, I bought a 2019 Big Horn in Sept from Carmax (I know... I know). It has actually been pretty good save for the other day when the satellite signal went out suddenly while driving, and has been displaying the dreaded "Acquiring Signal" message since. Tried the usual reset, resend...