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It is definitely a shop only tool. I just moved to an independent shop and we have the same tool from BG. There are other options, I believe seafoam has a can that works similar, I am sure there are others.
You waited 2 hours and had a diag fee of $180, what is so bad about that? I talked to my physican at my last physical about my blood pressure and the medication I was on, cost me an extra $135. A less than 5 minute conversion during my yearly physical was an extra charge on top of the physical.
Just to clear the air on BG services, it changed a few years ago. They no longer pull the fuel line and run the truck on a cleaner. Now they dump a can of BG 44k cleaner in the tank, run the 22oz intake/valve/combustion cleaner through the throttle body.
"BG Platinum® Air Intake, Valve &...
If what we were told in training a couple years ago, they were working on a direct injected hemi replacement. Not sure how far along they got with that.
That doesn't change the fact that your thought of "It's all about the money, if the truck brakes the trailer brakes", there is definitely an advantage to have the factory option installed.
Can you share the build sheet?
The build sheet concern, fuel economy, and other glitches are all separate issues. You would need to start a lemon law process.
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