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Mine sits a tad off also, at first I thought I put something under it that was too large. It honestly doesn't bother me though, they are still comfortable, I have carted around some family with zero complaints.
Well, I have had it less than a week, but happy so far, only issue I have is that the rack has a whistle on the highway. The Synetic just had the features I wanted for a decent price.
Added the rack to the tonneau today after a stop at the dealer for oil change, tire rotation and recall repair. 4500 miles, but I'll be putting on a lot of miles in the next 2 weeks and wanted the recall done, so got the service too.
I like it, it has a different lock mechanism than is shown on the Amazon listing, but it is the style I prefer with no external lock parts. Open tailgate and turn a knob and it rolls up, yank on the strap to pull it closed.
Not bad quality, it kept the bed dry, easy to open and to fully remove, lightweight but awkward to carry. 2 main reasons I swapped was the inability to use it with ladder style racks, and security, vinyl cuts a lot easier than aluminum.
Removed the stock tri-fold soft tonneau and installed a retractable aluminum one from Syneticusa. It came with racks too, going to install those later.
Did you avoid creating a user profile for a couple days after doing the factory reset? Not sure the specific reason for that, but it seems to be part of the fix. It took about 2 days for mine to work and once it began working I set the profile and it has been working since.
I'm 50/50 on the side steps, not really a fan of the looks of them, but they are great functionally. They collect a lot of dust on the country roads, but save the body from rocks kicked up. I'll probably swap to some tube rails with steps next year.
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